Manager, Campaign Operations

Overview About Business Units: The Campaign team is the end-to-end expert in orchestrating and activating personalized customer and prospect connection journeys, anytime and anywhere.
We pride ourselves on our expertise in campaign management across the entire lifecycle from planning and implementation to activation and performance tracking, across any channel, whether owned or paid, offsite or onsite. Our team comprises experts skilled in a variety of platforms, including PeopleCloud Media, PeopleCloud Messaging, Adobe, Unica, Salesforce, and more. Why are we looking for you: We are seeking a seasoned and proactive leader to lead and develop our AdTech Delivery team. This role is pivotal in driving seamless campaign execution in close collaboration with US-based partners, ensuring high standards of quality, operational efficiency, and strategic alignment across global teams. The ideal candidate will bring deep expertise in digital media operations, a passion for excellence, a client-focused approach, partner management, and strong leadership capabilities to mentor, hire, and develop a strong team. What You Will Enjoy in This Role: Leading a high-performing team of campaign analysts and specialists, and will collaborate with a cross-functional team to provide campaign services to clients to help execute programs that increase return on investment for our clients. Collaborating closely with global teams and stakeholders to ensure strategic alignment, seamless execution, and timely delivery. Facilitating smooth transitions of responsibilities, identifying skill gaps, and designing targeted training and development programs. Mentoring team members and playing an active role in hiring, talent development, and fostering a culture of excellence. Contributing to campaign strategy, quality assurance, and effective partner communication to deliver impactful results. You will be driving process improvements and automation initiatives. Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Ultimately, your contributions will not only drive client satisfaction and retention but also reinforce Epsilons reputation as a leader in personalized media solutions. Responsibilities Oversee day-to-day campaign operations across multiple clients and platforms, ensuring timely, accurate, and high-quality execution of digital and retail media campaigns. Act as the primary liaison between India and US teams, driving smooth coordination, clear communication, and strategic alignment across geographies. Lead, mentor, and manage a team of 10 12 campaign associates, setting performance expectations, conducting reviews, and fostering professional growth. Plan and manage team bandwidth by balancing workloads, assigning tasks, and onboarding new projects to maintain efficiency, scalability, and high utilization. Ensure campaign quality and deliverability through rigorous quality assurance processes, governance practices, and adherence to client strategy and brand standards. Drive training and capability building, facilitating upskilling programs, task transitions, and knowledge-sharing sessions to ensure team readiness. Maintain and evolve process documentation and SOPs, embedding standard methodologies and ensuring consistency across campaign workflows. Identify, recommend, and implement process enhancements, including automation opportunities and operational efficiencies, to improve turnaround time and reduce error rates. Provide strategic input on campaign setup, optimization, reporting, and troubleshooting, while proactively engaging with stakeholders to manage expectations. Represent the India delivery team in leadership forums, sharing insights, risks, and recommendations to influence global campaign operations strategy. Qualifications Graduate or Postgraduate in any discipline. 12+ years of experience in digital media operations, with at least 3 years in a managerial role. Proven track record in campaign management, ad operations, or trafficking, with hands-on experience in retail media platforms and execution tools (e g, Citrus, DV360). Demonstrated ability to lead and manage teams of 10+ members, including mentoring, hiring, and performance development. Strong leadership, people management, and customer engagement skills. Excellent communication abilities, with experience working across global teams and time zones. Highly analytical and organized, with strong problem-solving skills and a focus on operational excellence. Familiarity with process documentation, SOPs, and driving automation or process improvements. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions every single day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Tvhanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers. We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That s why our work-world, aptly named YOUniverse is passionate about crafting a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our outstanding benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.