Ensure that Springer Nature s Crisis Management Organisation and business continuity planning activities are adequate, effective, up-to-date and fit for purpose. Facilitate the implementation and maintenance of Business Continuity Plans across key SN locations and critical business areas, in alignment with ISO 22301 : 2019 standards. Support the established Crisis Management Team in executing crisis response activities and preparedness initiatives.
Responsibilities
Business Continuity Planning:
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Ensure Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments have been undertaken in all [key] locations globally;
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Ensure effective BCPs are in place globally, across all [key] locations, business divisions and support functions;
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Ensure all business continuity documentation is reviewed, maintained and updated, and tested/exercised on a regular basis;
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Ensure appropriate business continuity training and awareness activities take place across the organisation;
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Be the Subject Matter Expert (SME) for business continuity matters, and provide support to any locations/teams where business continuity knowledge or experience may be more limited
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Ensure that valuable information gathered during business continuity planning activities across the business is consolidated, reported on and utilized for improving SN s operational resilience overall;
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Act as an ambassador for business continuity across the organisation, and promote best practice at all times;
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Provide effective communications with GGA Management team, internal departments and external service providers, and all levels of the business, regarding business continuity and any proposed updates or changes;
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Any other ad hoc duties as appropriate.
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Limited international travel and working out-of-hours may be required. Work hours may be adjusted to align with stakeholder time zones, ensuring effective collaboration and timely support across regions
Crisis Management:
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Ensure established Crisis Management Teams (CMTs) meet the requirements of the Global CMT (GCMT) and Local CMT (LCMT) Terms of Reference;
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Support the GCMT and LCMTs by providing expertise relating to crisis management best practice, and make recommendations for improvements where required;
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Ensure crisis management documentation in all locations is reviewed, maintained and updated, and tested/exercised regularly;
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Ensure appropriate crisis management training and awareness activities take place across the organisation;
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Support CMTs during a live crisis where required;
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Support the SN Global Crisis Communications Tool, Send Word Now. GGA SWN Admin support, to ensure training is provided for new LCMT members and Tests are held annually.
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Monitor incidents, crises in SN locations in particular and wherever possible and update the incident tracker.
Experience, Skills Qualifications
Solid Experience of:
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Minimum of three years working in business continuity.
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Proven, demonstrable achievements in business continuity disciplines.
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Having knowledge and experience in crisis management is a plus.
Skills/Knowledge:
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Producing internal communications and working with Local Global internal teams at all levels of the business.
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Evaluating and rolling out small and large scale projects - locally and globally.
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Working with, and managing, costs and budgets.
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Strong verbal and written communication skills.
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Good presentation skills.
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Hands-on experience of Microsoft Office - other MS365 applications a plus.
Qualifications
Need to be Capable of:
1. Technical Capability
Uses technical / job knowledge and experience to meet and exceed job requirements / customer expectations. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives.
2. Customer Focus (internal and external customers)
Nurtures relationships by recognizing and delivering on internal and external customer s needs and opinions. Helps others to understand the implications of their decisions. Develops and sustains productive internal and external customer relationships.
4. Managing Complexity (incorporating change management and flexibility)
Is able to work effectively in a highly complex, diverse, changing environment. Maintains a high level of performance under conditions of increased pressure, competition and adversity. Proactively pursues opportunities to drive change that add value to the business.
6. Problem Solving
Takes initiative to identify current and potential problems and determines the best solution. Identifies the cause of problems and key issues through investigation; identifies effective, logical and practical solutions.
11. People Management (incorporating resource planning, performance management, development and motivation)
Effectively manages people to achieve the best results for the business. Monitors performance on an ongoing basis, provides positive feedback for effective performance, coaches to resolve performance difficulties. Analyzes business area to determine critical positions, skills and resources required.
Eligibility
In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role
