Manager - Business Continuity Planning

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About Springer Nature

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup 

About the Us

The core purpose of the Global General Affairs (GGA) team is to maximize the value of real estate to our business, ensuring that we occupy the right space at the most affordable cost. Our work ranges from the major strategic decisions about property locations, commitments and costs, workspace planning and removal programs, through to the operational facilities services necessary for everyone to work productively every day in the office.  We also manage the global insurance program, the global crisis management organisation for Springer Nature and are co-responsible for health & safety. 

Purpose of the Role

Ensure that Springer Nature’s Crisis Management Organisation and business continuity planning activities are adequate, effective, up-to-date and fit for purpose. Facilitate the implementation and maintenance of Business Continuity Plans across key SN locations and critical business areas, in alignment with ISO 22301:2019 standards. Support the established Crisis Management Team in executing crisis response activities and preparedness initiatives.

Responsibilities

Business Continuity Planning:

• Ensure Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments have been undertaken in all [key] locations globally;
• Ensure effective BCPs are in place globally, across all [key] locations, business divisions and support functions;
• Ensure all business continuity documentation is reviewed, maintained and updated, and tested/exercised on a regular basis;
• Ensure appropriate business continuity training and awareness activities take place across the organisation;
• Be the Subject Matter Expert (SME) for business continuity matters, and provide support to any locations/teams where business continuity knowledge or experience may be more limited
• Ensure that valuable information gathered during business continuity planning activities across the business is consolidated, reported on and utilized for improving SN’s operational resilience overall;
• Act as an ambassador for business continuity across the organisation, and promote best practice at all times;
• Provide effective communications with GGA Management team, internal departments and external service providers, and all levels of the business, regarding business continuity and any proposed updates or changes;
• Any other ad hoc duties as appropriate.
• Limited international travel and working out-of-hours may be required. Work hours may be adjusted to align with stakeholder time zones, ensuring effective collaboration and timely support across regions

Crisis Management:

• Ensure established Crisis Management Teams (CMTs) meet the requirements of the Global CMT (GCMT) and Local CMT (LCMT) Terms of Reference;
• Support the GCMT and LCMTs by providing expertise relating to crisis management best practice, and make recommendations for improvements where required;
• Ensure crisis management documentation in all locations is reviewed, maintained and updated, and tested/exercised regularly;
• Ensure appropriate crisis management training and awareness activities take place across the organisation;
• Support CMTs during a live crisis where required;
• Support the SN Global Crisis Communications Tool, Send Word Now. GGA SWN Admin support, to ensure training is provided for new LCMT members and Tests are held annually.
• Monitor incidents, crises in SN locations in particular and wherever possible and update the incident tracker.

Experience, Skills & Qualifications

Solid Experience of:

• Minimum of three years working in business continuity.
• Proven, demonstrable achievements in business continuity disciplines.
• Having knowledge and experience in crisis management is a plus.

Skills/Knowledge:

• Producing internal communications and working with Local & Global internal teams at all levels of the business.
• Evaluating and rolling out small and large scale projects – locally and globally.
• Working with, and managing, costs and budgets.
• Strong verbal and written communication skills.
• Good presentation skills.
• Hands-on experience of Microsoft Office - other MS365 applications a plus.

Qualifications

• Degree and DRII or CBCI MBCI certified, or ISO 22301 or equivalent.  Demonstrably excellent technical skills and knowledge.

Need to be Capable of:

Technical Capability

Uses technical / job knowledge and experience to meet and exceed job requirements / customer expectations.  Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. 

2. Customer Focus (internal and external customers)

Nurtures relationships by recognizing and delivering on internal and external customer’s needs and opinions.  Helps others to understand the implications of their decisions. Develops and sustains productive internal and external customer relationships.

4. Managing Complexity (incorporating change management and flexibility)

Is able to work effectively in a highly complex, diverse, changing environment.  Maintains a high level of performance under conditions of increased pressure, competition and adversity. Proactively pursues opportunities to drive change that add value to the business.

6. Problem Solving

Takes initiative to identify current and potential problems and determines the best solution. Identifies the cause of problems and key issues through investigation; identifies effective, logical and practical solutions. 

 11. People Management (incorporating resource planning, performance management, development and motivation)

Effectively manages people to achieve the best results for the business. Monitors performance on an ongoing basis, provides positive feedback for effective performance, coaches to resolve performance difficulties.  Analyzes business area to determine critical positions, skills and resources required.

Eligibility

In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role

What we offer

The global setup of the team and the organization, our complex system and environment and its variety are giving a chance to further develop yourself while working with team members around the globe, and international stakeholders.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers