What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Heal th Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for sales of various SBI Card products in an assigned geography, usually 2-5 regions comprising of 80-200 branches of an SBI Circle, through a large team of 100-200 NFTEs spread across branches and various other points of sales identified by the bank relationships.
Role Accountability
- Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives
- Maintain good working relationships at local level with stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service
- Drive execution of special segment/product/program focused campaigns in assigned geography
- Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels across assigned geography
- Responsible for hiring and performance management of NFTEs in assigned area
- Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity
- Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings
- Attend Region/Module P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders
- Front-end all customer service escalations from the branch walk-in customers in assigned area and resolve them as per the resolution rights shared
- Conduct periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence
- Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities
- Drive adoption of New Digital Initiatives in assigned areas by ensuring timely knowledge cascade and requisite trainings for the staff
- Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups
- Drive periodic team connects/reviews cadence, conducting regular visits to Local Offices of Partner Banks to ensure the same
- Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks)
- Manage PSA relationships, premises and associated costs along with relevant SOPs
- Ensure team members and internal processes comply with all regulatory and business compliance guidelines
Measures of Success
- MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing %
- Shikhar /Pratham Leads Conversion %
- Voice of Customers
- Process adherence as per MOU
- Effective complaint channelizing and resolution on escalations emanating from SBI and Partners banks
Technical Skills / Experience / Certifications
- Awareness of credit card industry landscape
- Understanding of P&L and impact of various metrics/parameters on the bottom-line
Competencies critical to the role
- People Management
- Planning & Organizing
- Customer Orientation
- Relationship Management
- Result Orientation
Qualification
Graduate in any discipline, post graduate preferred
Preferred Industry
BFSI/Telecom/Any retail sales FMCG, CD etc
