Manager - Ad Ops

Ways of Working

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Key Responsibilities:

*Ad Operations Ownership:

• Oversee the end-to-end ad operations process, including campaign go-live, reporting, and finance workflows.
• Ensure accurate execution and timely delivery of campaigns.

*GAM Account Management:

• Manage Google Ad Manager (GAM) accounts, approvals, and conduct due diligence checks

*Team Management:

• Lead and guide the ad operations team, fostering a culture of excellence and accountability.
• Mentor team members to build their technical and operational skills.

*Stakeholder Management:

• Collaborate with internal stakeholders to ensure swift turnaround times that align with brand and client expectations. Communicate effectively to address concerns and ensure smooth operations.

*Process Optimization:

• Develop and implement Standard Operating Procedures (SOPs) to simplify and enhance operational workflows.

Key Attributes:

• Strong sense of ownership and accountability for operational deliverables.
• Proactive problem-solving skills with a focus on achieving results.
• Strong organizational and communication skills.

Preferred Qualifications:

• Experience: Prior experience of 2-4 years in ad ops management or program management is a must
• Familiarity with tools like Google Ad Manager (GAM) and other relevant platforms is an added advantage
• Proven ability to build efficient workflows and optimize processes.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law.