Managed IT Services Senior Associate (Tier 1)

RSM US in India

1 - 2 years

3 - 4 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

equipment desktop firewall troubleshooting hardware troubleshooting tcp meraki network infrastructure vmware esx server ip networking vmware sharepoint tcp ip networking networking bgp helpdesk ospf sonicwall vsphere ticketing vpn cisco citrix

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Provide phone and email technical support for end-users to resolve any hardware or software issues
Technicians will be in a phone queue answering calls from clients during peak hours
Support and troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
Monitor and troubleshoot client backups
Escalate client issues through the proper channels
Manage cases according to defined case impact and priority
Maintain client security standards and confidentiality of information
Clearly document support issues and all resolution steps in RSMs ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients as required until issue is closed

Required Qualifications:

1-2 years of experience working on a technical helpdesk or IT related role or equivalent network administration role.

Preferred Qualifications:

Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
Bachelor's degree (BA/BS) from an accredited 4-year school is a plus
Experience with Office 365 Administration and associated workloads including Email and SharePoint
Fundamental understanding of TCP/IP Networking
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with Apple Hardware and MAC OS X
Experience with enterprise mobile devices

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