Manage Engine Service Desk Plus

You are invited to join Soffit's IT infrastructure services team as a ManageEngine ServiceDesk Plus Engineer. Your role will involve installing, configuring, deploying, and managing ManageEngine ServiceDesk Plus to ensure smooth IT service management for our clients. Your responsibilities will include customizing workflows, automation, ticketing, and reporting features in the system. You will integrate ServiceDesk Plus with other ITSM tools and third-party applications, providing ongoing support, troubleshooting, and maintenance. Additionally, you will optimize performance to enhance service delivery and ensure compliance with IT service management best practices. To excel in this role, you should possess at least 2 years of hands-on experience with ManageEngine ServiceDesk Plus. A strong background in installing, configuring, and deploying ITSM tools is essential, along with a good understanding of the ITIL framework and best practices. Experience in workflow automation, custom scripting, and report generation is crucial, as well as familiarity with integrations using APIs, AD, and other IT tools. Strong troubleshooting skills, effective communication, and client interaction abilities are also key requirements. Preferred qualifications include certifications in ManageEngine ServiceDesk Plus or ITIL. Experience with other ManageEngine products such as OpManager and ADManager would be advantageous. If you are looking to collaborate with cross-functional teams, train end-users and IT teams, and contribute to effective implementation and support, this role may be the perfect fit for you.,