Major Incident & Problem Manager

As a Major Incident and Problem Manager Processes Manager at Siemens Energy, your primary responsibility will be to manage and optimize operations in Major Incident and Problem Management processes. You will lead a team, plan and adjust service quality, service costs, create, maintain, and improve these processes to ensure delivery meets required standards. Your focus will be on business continuity, aiming to prevent and resolve any impact on services. It is essential to apply standard operating procedures agreed upon by infrastructure owners and escalate to respective teams when necessary support is needed. Your approach should be user and business-oriented, utilizing processes to achieve service excellence and positively impact service delivery. Collaboration with various departments, business units, and external partners is crucial to ensure smooth service design, implementation, and delivery. Additionally, overseeing the implementation of standard methodologies in these processes to ensure compliance with industry standards will be part of your role. You will have the opportunity to work flexible hours, either from the office or home. Join us on this exciting journey to play a significant role in defining the future IT Processes at Siemens Energy. In this role, you will make an impact in the following ways: - Sustainability & Quality: Deliver solutions that can be maintained and improved over time, enhancing organizational value. - Operational Management: Take ownership of managing the Resolution Processes, continuously improving them, and reporting results to the organization. - ITIL Practices: Implement and oversee ITIL practices to enhance service management. - Collaboration: Work closely with various departments and external partners to ensure smooth service delivery. - Customer Focus: Listen to internal customers continuously and align service priorities accordingly. - Cost Planning: Plan and adjust service costs to ensure efficient resource utilization. To excel in this position, you should bring: - Expertise: Solid understanding of Service Management and related technologies, ideally including operational technology in the shopfloor environment. - Experience: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment. - Skills: Decision-making, problem-solving skills, and coordination of third-party providers. - ITIL Training: ITIL training is advantageous. - Technical Skills: Proficiency in Service Management & Service-Now. You will be part of the Operational Control Center (OCC) team at Siemens Energy, dedicated to operational excellence and execution of IT processes. The team's focus is on managing and optimizing IT & OT services to meet organizational and customer needs, providing a conducive environment for learning and skill development in an agile and flexible work setting. Siemens Energy is a global energy technology company with a distributed team committed to developing sustainable, reliable, and affordable energy solutions. With a legacy of over 150 years of innovation, we are focused on decarbonization, new technologies, and energy transformation. Diversity is a key aspect of our culture as we believe in the collective creative energy generated by over 130 nationalities. We embrace inclusion and do not discriminate based on differences, celebrating the unique character each individual brings to the organization. In return for your contributions, Siemens Energy offers: - Flexible work arrangements with 4 days Work from Office option - Encouraging work culture - Continuous learning opportunities through the Learn@Siemens-Energy platform - Professional development prospects in a global company To explore how you can make a difference at Siemens Energy, visit: https://www.siemens-energy.com/employeevideo For more information and to apply for this position, visit: https://jobs.siemens-energy.com/jobs,