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Major Incident Manager

Major Incident Manager

Tata Consultancy Services

4 - 6 years

0 Lacs

Kolkata West Bengal India

Posted:5 days ago| Platform:

Apply

Skills Required

communication restoration support

Work Mode

On-site

Job Type

Full Time

Job Description

Greetings from Tata Consultancy Services!!

Major Incident SME

Experience:

Location:

Date of Interview:

Mode of Interview:

Required Technical Skillset:

Excellent communication and customer handling skills
Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions
Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls
Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations
Experience in working in SLA based and 24/7 support model.

TCS Eligibility Criteria:

BE/B.Tech/MCA/M.Sc./MS with minimum 3 years of relevant IT-experience post Qualification.
Only Full-Time courses would be considered.
Candidates who have attended TCS interview in the last 1 month need not apply.

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