Mainframe Application Production Support Professional

The Application Production Support squads within Agile Production Services Tribe work together with the tribes and Release Engineers on the release of applications on the infrastructure provided by our partners. They also provide 24/7 Level 2 support for certain of these applications. And they assist during the infrastructure releases that involve these applications.

Responsibilities

• Second line support for applications
• Coordinate production deployments (creation of runbooks + follow-up during the complete deployment).
• Responsible for monitoring / documentation / life cycle management of these environments and participation in a correct H20 (Handover to Operations).
• Being flexible and ready to work outside normal business hours (on call turn roll 7/7 24/24) is mandatory for this mission

You need to be eager to build an all-round view of the IT environment; the team will assist you in this.

Mandatory:

• • Good understanding of automated batch scheduling: Control-M or another batch scheduler
  • Knowledge of Mainframe:
    • Mainframe z/OS
    • DB2 for z/OS, SQL, SPUFI, QMF
    • DB2 and IMS utilities
    • TSO/ISPF, JCL
  • A good knowledge & comprehension of control-M on Mainframe
  • You have strong analytical thinking skills.

ITIL knowledge

You are able to understand technical and complex architecture design documents

Nice to have:

• • Experience in Unix/Linux and Windows scripting (powershell)
  • Experience in distributed scheduling (CTRLM)
  • Python, ansible, git, TerraForm
  • Experience with Cloud Integration and/or Life Cycle Migration.
  • Knowledge of the main characteristics of Cloud Computing and the different types of Cloud services (IaaS, PaaS, SaaS)
  • General knowledge Cloud and Infra Technologies such as Kubernetes, Database, Object Storage.
  • Knowledge of infra and applicative performance monitoring
  • cobol

Follows the Customer processes for projects, incident and change management.

Being standalone and team worker, analytical minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.

Motivated self-starter, process-oriented with high attention to detail

Quick self-starter, pro-active attitude.

Good communication skills, Good analytical and synthesis skills.

Autonomy, commitment and perseverance.

Ability to work in a dynamic and multicultural environment.

Flexibility (in peak periods extra efforts may be required).

Open minded and show flexibility in self-learning new technologies/tools.

You are customer minded and can translate technical issues into non-technical explanations.

You are always conscious about continuity of services.

You have a very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.

Client-oriented, analytical, initiative oriented and able to work independently.

Be flexible and ready to provide support outside of Business hours (on-call).

Able to take additional responsibility.

Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Organizational skills

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to set up relevant performance indicators

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years