Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Monitoring and Observability Engineer
• Experience:4+ years of hands-on experience in monitoring and observability tools across enterprise-scale environments.
• Monitoring Tools Expertise:Proven experience in implementing, configuring, and maintaining the following tools:
  • AppDynamics
  • ThousandEyes
  • Splunk
  • Grafana
  • Prometheus
  • Elastic Stack (ELK)
• Scripting and Automation:
  • Strong scripting skills in Python or Shell for automation, data parsing, and custom integrations.
  • Experience developing monitoring scripts, alerting logic, and automation workflows.
• Database and Querying Skills:
  • Solid understanding of SQL with the ability to write complex queries for data analysis and reporting.
• Soft Skills:
  • Strong analytical and problem-solving abilities.
  • Excellent communication and collaboration skills.
  • Ability to work independently and in cross-functional teams.

Job Expectations:

• As a Monitoring and Observability Engineer, you will be expected to:
• Collaborate with Vertical Application Support Teams:
  • Partner with application owners and support teams to understand system architecture, performance baselines, and critical business transactions.
  • Act as a bridge between infrastructure monitoring and application-level observability.
• Enhance Observability Frameworks:
  • Design and implement end-to-end observability solutions tailored to specific application needs.
  • Ensure comprehensive coverage across metrics, logs, traces, and synthetic monitoring.
• Tool Integration and Optimization:
  • Integrate observability tools (e.g., AppDynamics, ThousandEyes, Splunk, Grafana, Prometheus, Elastic) into application environments.
  • Optimize dashboards, alerts, and reports to provide actionable insights.
• Automation and Scripting:
  • Develop automation scripts using Python or Shell to streamline monitoring setup, data collection, and alerting mechanisms.
  • Maintain reusable scripts and templates for rapid deployment across environments.
• SQL and Data Analysis:
  • Use SQL to extract, analyze, and correlate data from monitoring platforms and application databases.
  • Support root cause analysis and performance tuning through data-driven insights.
• Incident Response and Continuous Improvement:
  • Participate in incident triage and post-mortem analysis to identify observability gaps.
  • Continuously refine monitoring strategies based on feedback and evolving application landscapes.
• Documentation and Knowledge Sharing:
• Maintain clear documentation of observability configurations, standards, and best practices.
• Conduct knowledge-sharing sessions with support teams to promote observability maturity.