MAAIC

As an Air Import Operations Specialist, your role involves designing, implementing, and reviewing Standard Operating Procedures (SOP) for Air Import operating procedures. You will be responsible for achieving Shipment Key Performance Indicators (KPIs) and ensuring that all import requests from local and overseas clients are processed efficiently and meet the required levels and standards in a timely manner. Your key responsibilities will include: - Monitoring and handling special requests and complaints from clients to ensure their satisfaction - Assisting in resolving operational problems at the station and providing regular feedback to the Station Head on operational or performance issues - Managing and monitoring the performance of sub-contractors - Creating job files, raising Purchase Orders (POs), and invoicing according to billing KPIs - Supporting the Air Export department and assisting with Air Waybill (AWB) creation when necessary - Developing and maintaining relationships with key clients and overseas offices/agents - Coordinating with the Sales team on Request for Quotation (RFQ) and quotation submissions, as well as implementing and monitoring efficiency reviews. The qualifications required for this role include: - Prior experience in Air Import operations and familiarity with import procedures - Strong communication and problem-solving skills - Ability to work effectively in a fast-paced environment and handle client inquiries professionally - Proficiency in managing multiple tasks simultaneously and meeting deadlines - Knowledge of international shipping regulations and customs requirements would be advantageous. Should there be any additional details about the company in the job description, please provide them separately as they were not included in the provided content.,