Customer service Ocean Export

As a professional in the freight forwarding industry with over 5 years of experience, you will be responsible for preparing export shipping documentation, including bills of lading, invoices, packing lists, permits, and other related documents. Your role will involve liaising with customers, trucking companies, haulers, carriers, and CFS/port authorities. Additionally, you will manage forwarding activities by arranging pick-ups for both LCL and FCL shipments. You will be in charge of generating invoices and sending them out to customers, scanning documents into the system, and sending pre-alerts. Your duties will also include preparing export customs reports such as AMS & ACI, AP (export) reports, and updating milestones to ensure compliance with global regulations and timely milestone compliance KPI. Maintaining updated navigator and checklist records, verifying and reconciling vendor invoices, handling customer complaints, and assisting in issue resolution related to export activities will be part of your daily tasks. You will also create job files, raise purchase orders, and invoice billing in accordance with the billing KPI. Moreover, you should be prepared to undertake any other tasks assigned by management from time to time. To excel in this role, you should possess solid knowledge in ocean export customer service and operations, along with export operation knowledge being an added advantage. Key behavioral competencies required for this position include comprehensive English capabilities, agility, a positive and proactive attitude, as well as excellent analytical and communication skills. Ideal candidates for this position are university graduates majoring in Supply Chain Management and have a good understanding of Microsoft Office tools. If you are looking to leverage your experience and skills in a dynamic environment where attention to detail and proactive problem-solving are valued, this role could be the perfect fit for you.,