Customer service Ocean Export

As an experienced professional in the freight forwarding industry with more than 5 years of experience, your role will involve a variety of responsibilities related to export shipping documentation and forwarding activities. Your key responsibilities will include: - Preparing export shipping documentations such as B/L, invoices, packing list, permits, and other related documents - Liaising with customers, trucking, Hauler, carriers, and CFS/port - Managing forwarding activities by arranging pick-up for LCL and FCL - Generating and sending invoices to customers - Scanning documents into the system and sending pre-alerts - Preparing export customs, AMS & ACI, AP (export) reports, and other necessary reports - Updating milestones as per global compliance and timely manner to meet Milestone Compliance KPI - Updating navigator and checklist - Verifying and reconciling vendors" invoices - Handling customer complaints and assisting in resolving issues related to export activities - Creating job files, raising PO, and invoicing billing according to the billing KPI - Undertaking any other tasks that may be assigned from time to time by management Additionally, your knowledge and work experience in ocean export customer service and operations are crucial for this role. Having export operation knowledge is considered a plus. Your key behavioral competencies should include comprehensive English capabilities, agility, positivity, and proactive attitude along with excellent analytical and communication skills. Education-wise, a university graduate with a major in Supply Chain Management and familiarity with Microsoft Office is preferred for this position.,