M365 Email Engineer with AI Tools

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a skilled and forward-thinking Email Engineer with deep expertise in enterprise email infrastructure and a strong understanding of AI tools and capabilities This role requires a deep understanding of Microsoft Exchange (both on-prem and online, email security tools, Outlook and experience supporting large Microsoft Exchange environments. The ideal candidate will also be AI-educated, capable of leveraging AI tools to enhance productivity and lead efforts to implement AI-driven capabilities within the email service domain.

This position MUST be flexible to work during US business hours (8am 5pm CST)

Key Responsibilities:

• Administer and support Microsoft Exchange (On-Prem and Exchange Online) environments.
• Manage and support Microsoft Exchange Online and hybrid Exchange environments.
• Oversee mailbox provisioning, transport rules, retention policies, and service configurations.
• Perform lifecycle management including upgrades, patching, and decommissioning of legacy components.
• Provide Level 3 support for Outlook-related issues across desktop, mobile, and web platforms.
• Troubleshoot complex client connectivity, performance, and configuration issues.
• Develop and maintain support documentation and resolution playbooks.
• Monitor and maintain email infrastructure health, performance, and availability.
• Participate in incident response, root cause analysis, and continuous service improvement initiatives.
• Identify and remediate vulnerabilities within the messaging environment.
• Ensure compliance with internal security policies and external regulatory requirements.
• Use AI tools to automate diagnostics, streamline support workflows, and enhance operational efficiency.
• Understand AI capabilities and their relevance to email service management.
• Recommend and implement AI-driven enhancements such as intelligent monitoring, predictive analytics, and automated remediation.
• Work closely with global team to ensure consistent service delivery across regions.
• Enforce messaging-related governance, standards, and best practices.
• Stay current with emerging technologies in messaging, collaboration, and AI.

Qualifications - External

Required Qualifications:

• 7+ years of experience in Microsoft Exchange administration in large-scale enterprise environments.

• Strong proficiency in Outlook client support and troubleshooting.
• Deep understanding of email protocols (SMTP, POP, IMAP), encryption, and authentication.
• Experience with hybrid Exchange deployments and M365 suite integration.

• Familiarity with vulnerability management tools and practices.

• Hands-on experience with email security platforms such as Proofpoint.
• Regular user of AI tools to improve productivity and service operations.
• Ability to comprehend and apply AI capabilities to enhance email services.
• Familiarity with AI platforms and automation tools relevant to IT operations.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and in a global team environment.

Preferred Qualifications:

• Microsoft Certified: Messaging Administrator Associate or equivalent.
• AI-related certifications (e.g., Microsoft AI Fundamentals, Azure AI Engineer Associate).
• ITIL Foundation or higher certification.
• Experience supporting geographically distributed teams and services.

Careers with Optum.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.