4 M365 Suite Jobs

Key Responsibilities: Provide L2 technical support to global employees, with a focus on European & Indian users. Troubleshoot and resolve complex issues related to: M365 Suite (Outlook, Teams, OneDrive, SharePoint, etc.), Operating Systems: Windows 10/11, macOS, and Linux, Microsoft Intune, Microsoft Defender for: Handle remote troubleshooting via tools such as TeamViewer Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID, Meeting room hardware, AV equipment, and printers Ensure timely resolution within SLA/SLO, escalate appropriately where needed. Monitor system alerts, take proactive actions, and ensure timely resolutions. Perform daily shift handovers, including detailed ticket/project notes. Generate shift reports, perform ticket analytics, and identify patterns for continual improvement. Collaborate with cross-functional teams for escalations and documentation. Maintain high-quality interpersonal communication and demonstrate a neutral, fluent English accent in all end-user interactions. Required Skills & Qualifications: Minimum 57 years of relevant experience in an L2 support capacity with experience working with global users across different time zones, especially Europe. Strong written and verbal communication with a neutral and clear English accent. Strong hands-on experience with: issues, M365 app errors, networking/connectivity issues, JIRA & Confluence Ability to handle and support meeting room tech and peripherals (AV, printers, etc.) Highly reliable with strong documentation, reporting, collaborative and coordination habits. Ability to work independently during night shifts with minimal supervision. Preferred Qualifications: ITIL Foundation or relevant IT certifications (Microsoft, CompTIA, etc.) Experience working in enterprise or MSP environments. Familiarity with automation or self-service support models is a plus. Show more Show less

Are you passionate about leveraging the latest technologies for strategic change Do you enjoy problem-solving in clever ways Are you organized enough to drive change across complex data systems If so, you could be the right person for this role. As a DevOps data engineer, you will join an existing team in the EA Team in Group CTO supporting our strategic initiatives across the bank. You'll be working in the Technology Services GCTO EA Team. Technology Services is a group-wide function that provides integrated and secure infrastructure services for the organization by offering best-fit, easy-to-leverage, reliable, and cost-effective technology services and strategic products that provide functionality, strategic insights, and expertise across all business groups globally. **Responsibilities:** - Help Group Enterprise Architecture team to develop our Azure-based applications and tooling. - Work in the development team to support the infrastructure automation and deployment of applications and reports. - Design, implement, and maintain CI/CD pipelines to automate software delivery processes. - Manage and configure infrastructure using tools like Serverless Application Model (SAM), Cloud, and Terraform. - Monitor system performance and troubleshoot issues to ensure optimal uptime and availability. - Collaborate with development teams to optimize application performance and reliability. - Implement and maintain containerization and orchestration solutions (e.g., Docker, Kubernetes). - Implement and manage cloud infrastructure on Azure. - Ensure security best practices are implemented across all infrastructure components. - Continuously evaluate and adopt new technologies to improve efficiency and productivity. - Produce clear and commented code. - Produce clear and comprehensive documentation. - Play an active role with technology support teams and ensure deliverables are completed or escalated on time. - Provide support on any related presentations, communications, and trainings. - Be a team player, working across the organization with skills to indirectly manage and influence. - Be a self-starter willing to inform and educate others. **Skills:** **Must have:** - Azure experience is a must. - Understanding of the Microsoft ecosystem. - Experience with PowerBI and Power Apps. - 2+ years" experience of Terraform. - 3+ years of DevOps experience in a highly regulated environment. - Excellent experience designing and building Data Pipelines. - Hands-on experience working with Kubernetes, Docker, and other infrastructure-based technologies. - Experience with developing collaboration tooling. - Power Automate knowledge & integration with M365 suite. - Has strong communication skills. - 2+ years of experience in a Scrum delivery model. - In-depth experience of Git, JIRA, GitLab. - Excellent end-to-end SDLC process understanding. - Proven track record of delivering complex web apps on tight timelines. - Understanding of fundamental design principles behind a scalable application and familiarity with RESTful Services. - Fluent in English both written and spoken. - Passionate about development with a focus on web architecture and design. - Analytical and logical. - A team player, comfortable working with a lead developer and architects for the program. - An excellent communicator who is adept at handling ambiguity and communicating with both technical and non-technical audiences. - Comfortable working in cross-functional global teams to effect change. **Nice to have:** - 2+ years JavaScript, TypeScript experience. - Knowledge of performance testing frameworks including Fortify, SonarQube, Mocha, and Jest. - Knowledge and experience of Data Science and common tools. - Knowledge of RDF-based Graph Database solutions e.g., GraphDB, Anzo. - Programming in Python and familiarity with Machine Learning algorithms. - Familiarity with data retrieval with SQL and Oracle. **Other:** **Languages:** - English: C1 Advanced **Seniority:** - Regular **Location:** - Pune, India **Industry:** - BCM Industry **Date:** - 28/05/2025 **Req. No.:** - VR-114058 This job requires a dedicated individual with a strong technical background and a passion for utilizing cutting-edge technologies to drive strategic change. If you possess the required skills and experience, we encourage you to apply for this exciting opportunity in our innovative and collaborative team.,

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills and grow new ones with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com We are seeking a skilled and proactive M365 Engineer with a strong foundation in Microsoft 365 and endpoint management. This role involves resolving a variety of moderately complex technical issues, applying company policies and procedures, and collaborating with cross-functional teams to ensure seamless IT operations. The ideal candidate will exercise sound judgment within defined practices and demonstrate initiative in improving processes and user experience. Responsibilities Troubleshoot and resolve incidents related to Microsoft 365 products including Outlook, Teams, OneDrive, and SharePoint. Configure, deploy, and support Windows, macOS, iOS, and Android devices in compliance with organizational standards. Implement and troubleshoot security policies and endpoint controls to maintain compliance and protect company assets. Create and maintain ITSM-compliant documentation, including professional work notes and incident records. Participate in end-user support using tools such as ServiceNow (SNOW) and Microsoft Teams, ensuring timely and effective communication. Collaborate with senior engineers to develop early workarounds and escalate complex issues when necessary. Utilize Microsoft Co-Pilot and other AI tools to engineer solutions and streamline support tasks. Ensure business continuity by performing backup and restore operations on user devices. Engage with internal and external teams to resolve tickets efficiently and improve service delivery. Contribute to the development and enforcement of IT policies and procedures, ensuring adherence to ITSM principles. Communicate effectively with users and stakeholders, ensuring a quick turnaround time and high customer satisfaction. Required Skills??? 3 to 5 years of hands-on experience. Experience with M365 Suite, macOS, Windows OS, and any mobile management software. Demonstrated strong problem-solving, communication, and collaboration skills. Preferred Skills Experience in managing and executing projects Documented examples showcasing problem-solving and collaborative skills Education Any bachelor&aposs or master&aposs degree in computer science or related. Note: The role requires working in shifts covering US or UK business hours. It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, HIV status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Show more Show less

You will be responsible for providing VIP support to key executives including CEO, CIO, CFO, VPs, and others at customer locations with regards to IT issues and requirements. This includes coordinating and assisting VIP users in resolving any IT-related issues they may face. Your duties will also involve managing Video Conferencing units at the Board room and Executive Suites, as well as serving as the IT Single Point of Contact (SPOC) for Quarterly board of Directors meetings for business purposes. You should possess a good understanding of Microsoft products such as Windows, MS Office, and Outlook, along with basic knowledge of Microsoft 365 Suite. Additionally, you will be required to analyze hardware issues and collaborate with vendors to resolve them effectively. In this role, you will oversee Mobile Device Management, including Configuration on Demand (CoD) and User on Demand (UoD), as well as device leasing and asset allocation. Moreover, you will be responsible for policy alignment, report management for CEO's office and home, and handling MDM for iPhone and iPad gadgets. Your responsibilities will also include setting up meeting rooms for Video conferences and other presentations, providing AV setup support for Town hall Meetings, and demonstrating basic knowledge of networking. Strong communication skills, with proficiency in Hindi being an added advantage, are essential for effective coordination with vendors and managing collaboration tools like Cisco Webex and MS Teams. Furthermore, you will be expected to have product knowledge of Video Conferencing equipment from a connectivity perspective, particularly Polycom and Cisco systems. The role requires you to work onsite in Chennai from Monday to Friday, with working hours from 7.40 AM to 5.00 PM. Please note that the client will provide transport and food as part of the prerequisites for this position.,