Job
Description
Preferred Knowledge/Skills *: Responsible for the managing day to day operations on Messaging and Collaboration stream Office 365, Exchange, Active Directory, Email Gateway, MDM Key Responsibilities: • This role require candidate to work in shifts and interact with customer on a daily basis. • Work on ongoing and new projects throughout project life cycle. • Serve as subject matter expert for messaging & collaboration and Active Directory technologies • Be on-call on a rotational basis for critical issues. Knowledge/Skills Requirements: Expert on Handling M365 Migration related issue. • Expert on Messaging platform including Office 365, Microsoft Exchange, SharePoint, Skype for Business, Enterprise Vault Suite etc. • In depth understanding of the capabilities of MS Office 365 • Responsible to manage large and distributed Active Directory environment • Proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology. • Experience implementing GPOs, OU, resources, security principals, replication, DNS/name space, group policy management, schema modifications, ADFS, SSO, domain/forest creation • Well versed with security aspects and maintain system security as per industry standards. • Strong shell scripting (PowerShell, SQL, VB) • Working knowledge of Mobile Device Management (MDM) • Work with third-party vendors / professional services and in-house developers as necessary • Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications. • Strong ITIL process knowledge • Strong analytical, troubleshooting and problem-solving skills • Strong communication and collaboration skills Professional Experience: End to end incident, problem management with RCA • Be On-Call for critical issues • Review and recommend improvements within existing technical environment • Strong ITIL Process knowledge • Strong analytical, troubleshooting and problem-solving skills Education Qualification: Higher Level Qualification in a technical subject is desirable • Any Microsoft Certification Additional Information: Strong written and Oral communication skills. • Should be open to work in shifts.
