Luxury Lifestyle Manager

Role Overview: As a Luxury Lifestyle Manager at Quintessentially, you will be responsible for providing unparalleled lifestyle management services to discerning clientele. Your role will involve selecting appropriate forms of member communication, planning itineraries, liaising with lifestyle product brands, and ensuring exclusive event arrangements. You will also be expected to develop customer service procedures, policies, and standards, while maintaining strong relationships with HNI clients and the organization. Key Responsibilities: - Selecting the appropriate form of member communication based on effectiveness, swift resolution, & members" preference. - Planning itineraries and booking vacations. - Providing details on exclusive events (local/International). - Liaising with major lifestyle product brands for exclusive product purchase & delivery. - Developing customer service procedures, policies, and standards for dedicated HNI clients and the organization. - Liaising with hotels & restaurants for exclusive event arrangements. - Procurement of tickets and access for major sports events eg: F1, IPL, Wimbledon, Olympics, etc. - Keeping members updated regularly, setting deadlines for updates & meeting them, or providing new update deadlines in advance of the current one expiring. - Following up with members post-request & obtaining feedback and communicating to relevant parties. - Offering customized, personalized suggestions when fulfilling requests, in accordance with Elite Members" preferences & likings. - Creating and maintaining appropriate member profile groupings by interest, likes & dislikes. - Ensuring availability for Members during odd hours in case urgent within fair use and liaising with other offices. - Gaining knowledge about new openings/happenings in the world and upselling/cross-selling. Qualifications Required: - Possess 4-9 years of Front Office/Concierge experience. - Excellent communication skills. - Work background in Guest Relations, Lifestyle & Account Management, luxury travel & leisure. - Knowledge of handling executives, senior executives & VIPs. - In-depth understanding of requirements involved in lifestyle management of affluent, high net-worth individuals. Location: Gurugram,