Logistics and Operations Supervisor

Role & responsibilities

Logistics and Customs Management

• Manage the complete supply chain lifecycle including procurement, transportation, warehousing, distribution, inventory management, and payments
• Ensure compliance with international trade regulations, customs clearance, and documentation requirements (e.g., Bills of Lading, Commercial Invoices, Certificates of Origin, E-way bills).
• Maintain up-to-date knowledge of import/export laws, tariffs, Incoterms, export regulations, trade sanctions, and STPI compliance, SVB, Bonds, Warehouse processes, including monthly form submissions.
• Oversee transportation and freight management across all modes (sea, air, road, rail),optimizing cost, speed, and reliability.
• Coordinate with Customs House Agents (CHA), customs offices, and monitor shipments (air, sea, hi-sea) ensuring adherence to restrictions and notifications.
• Manage vendor relationships including carrier selection, freight contracts, and shipment tracking.
• Conduct invoice verification and clearance in coordination with finance teams.
• Analyze logistics data for SLA and KPI monitoring, driving continuous operational improvements.
• Identify and mitigate logistics risks; develop and implement contingency and crisis management plans.
• Lead cross-functional collaboration to support multi-departmental import/export processes and related projects.
• Invoice and audit management
• Reports generation and have knowledge of presentations
• Process improvements for Pan India logistics and customs process
• Drive automation on recurring task and set a efficient and effective process.

Preferred candidate profile

• Manage end-to-end vehicle lease agreements, including vendor negotiation, lease

renewals, and cost control.

• Oversee service coordination for company vehicles including booking, workshop

liaison, maintenance, pickup/drop-off arrangements.

• Drive process improvements and automation initiatives for vehicle lease management.
• Maintain and manage data for audits, approvals, and performance tracking.
• Monitor SLA, KPI, and TATs to ensure vendor and driver performance; address and

resolve performance issues promptly.

• Manage driver contracts with external vendors, including training, complaint

resolution, and compliance adherence.

• Coordinate invoice management and payment clearance for lease and driver-related

expenses.

• Serve as the point of contact for employees and leadership for all vehicle and driverrelated services, ensuring high service standards.
• Standardize the Way of Working, making it lean and efficient