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White Force Outsourcing Services
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Team Lead - Last Mile

Team Lead - Last Mile

White Force Outsourcing Services

4 - 8 years

3 - 4 Lacs

gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

last mile delivery delivery operations last mile hub operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Last Mile Team Leader (Immediate joiners)

Location:

Job Summary:

The Last Mile Team Leader will be responsible for supervising and managing the daily delivery operations, ensuring timely and accurate deliveries, team coordination, and adherence to company processes. The role involves people management, route planning, and ensuring service excellence at the last mile level.

Key Responsibilities:

Supervise day-to-day
last mile delivery operations
at the hub.
Manage and monitor a team of
delivery associates and riders
to ensure on-time deliveries.
Plan and allocate delivery routes efficiently to optimize cost and time.
Track delivery performance, handle
exceptions, RTOs, and escalations
.
Maintain delivery KPIs
on-time delivery, accuracy, and productivity.
Ensure
scanning, loading/unloading, and dispatch
processes follow SOPs.
Coordinate with
hub incharge, warehouse, and customer support teams
.
Train, motivate, and monitor delivery staff for improved efficiency.
Maintain records, MIS, and ensure compliance with company standards.
Manage customer escalations and ensure service quality.

Key Skills & Competencies:

Strong understanding of
last mile delivery operations
.
Excellent
team management and leadership
skills.
Proficient in
Excel, delivery tracking tools, or TMS systems
.
Strong communication and
coordination skills
.
Problem-solving and ability to work under pressure.
Flexible and willing to work in
rotational shifts
if required.

Educational Qualification:

Graduate in any discipline (Preferred: Logistics, Supply Chain, or Business Management).

Interested candidates share your cv on ayushi.chouhan@white-force.in / 9109472707

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