Loan Servicing - Team Leader

Join the firm that FORTUNE has named one of the top five World s Most Admired Companies and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career. As a Loan Servicing Analyst within JPMorganChase, you will manage an assigned portfolio of loans, ensuring the smooth operation of the loan lifecycle by interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will apply your knowledge of loan servicing to make informed decisions, guided by established practices and procedures. Your ability to manage conflicts, think critically, and build trusting relationships will be key in this role, along with demonstrating resilience in challenging situations and managing your time effectively. You will also begin to develop strategic planning skills in a supportive environment. This role offers opportunities for mentoring and development to grow your skills.

Job responsibilities

• Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions.
• Manage assigned loan portfolio, monitoring deadlines and ensuring timely completion of loan servicing tasks.
• Facilitate communication with internal and external stakeholders, addressing conflicts and queries related to loan servicing.
• Apply critical thinking to identify potential issues in loan servicing processes and propose solutions within established guidelines.
• Contribute to team projects, assisting in the development and implementation of strategies to improve loan servicing efficiency and effectiveness.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in loan servicing operations, with a focus on interpreting and applying loan documents.
• Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating collaborative solutions.
• Proven skills in critical thinking, with the ability to analyze loan servicing processes and propose modifications within established guidelines.
• Experience in stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes.
• Proficiency in time management and organization, with the ability to efficiently manage multiple tasks and projects.

Preferred qualifications, capabilities, and skills

• Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong interpersonal relationship skills and a commitment to enhancing client satisfaction and service delivery.
• Exhibit flexibility and adaptability, maintaining a positive and optimistic attitude during periods of change and adjusting to shifting conditions and priorities.
• Demonstrate teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative in achieving common goals.
• Show a willingness to learn and receive direction, asking well-thought-out questions to enhance understanding and performance.
• Operate as a highly motivated self-starter with the ability to work independently, utilizing strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment while maintaining service level agreements.