KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an entry-level Hosting Data Analyst/Litigation Support Analyst.
The candidate will have some experience working in an office environment as well as using Microsoft Office, specifically Microsoft Excel. This position does not require any license or certification in order to be considered. We welcome all interested candidates to apply, including recent college graduates. This is an excellent entry into the legal technology field!
Remote, work from home opportunity.
What You Will Do
- Work as part of a team, candidate will be required to occasionally work with departments outside of their own, such as Engineering, Application, IT and Project Management teams
- Extract, transform and load data to hosted platforms via custom plugins or flat files
- Support our customer base through superior customer service, this will include providing technical assistance via telephone, email and screen-shares on various tasks/requests
- Account creation and send invitations to end-user(s), occasionally follow-up with a platform walkthrough should it be requested
- Creation of databases and establishing permissions for customer use prior to providing credentials to those customers
- Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc.
- Pick up tasks from internal task system, while adhering to internal SLA s (service-level agreement)
- Attend team meetings and company town-halls
What You Will Bring To The Role
- Bachelors degree or professional experience (1+ years)
- Knowledge of Microsoft Office; specifically, Microsoft Excel
- Strong attention to detail, while managing multiple tasks
- Critical thinking skills and ability to retain complex work direction
- High technical aptitude or the ability to learn quickly
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
Why You will Love Working for KLD
At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks . We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market.
- Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays
- Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs
- A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights together
- A surrounding team of mission-driven individuals who genuinely love what they do
- Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees
- India compensation is based upon the local competitive market
