Linux admin (L1/L2 support)

Role :- Level 2 (L1/L2) Support Engineer

Company:- UK Based Startup

Location :- Bangalore

Core Responsibilities

• Serve as the first point of contact for all customer support tickets across L1 and L2 scopes.
• Troubleshoot and resolve complex issues in products, including:
• Virtualization technologies (e.g., Xen, KVM, Kubernetes, Docker)
• GPUaaS features (GPU passthrough, virtual GPUs)
• AI/ML workflows (Python-based tooling, model execution environments)
• Service automation (e.g., Ansible)
• Linux networking (SDN, VLANs, routing, DNS, IP addressing)
• Conduct root cause analysis and propose corrective actions.
• Collaborate with support management and engineering teams to escalate product bugs or feature-related issues.
• Respond to and investigate alerts generated by monitoring tools such as Zabbix.
• Contribute to internal documentation, customer-facing documentation knowledge base articles and train support bots to help customers self serve!

Required Skills

• Fluent English, with clear and confident communication skills.
• 3+ years of experience in Linux system administration in production environments.
• Strong command of system administration for Ubuntu/Debian systems.
• Solid knowledge of core networking concepts (firewalls, routing, SDN, VLANs).
• Experience supporting virtualization and containerization platforms (Xen, KVM, Docker, Kubernetes).
• Familiarity with AI/ML tooling and ability to debug Python-based applications.
• Hands-on experience with automation and configuration management tools (Ansible).
• Working knowledge of DNS, and database management.
• Comfort working independently in high-pressure, time-sensitive scenarios.

Preferred Skills

• Experience with enterprise GPUs and knowledge of GPU virtualization concepts.
• Familiarity with cloud infrastructure environments.
• Advanced proficiency in SQL and database management/optimisation.

Additional Requirements

• Willingness to participate in on-call rotation (shared across the team) until we have 24/7 coverage.
• Strong analytical and troubleshooting mindset.
• Self-motivated and capable of working without direct supervision.

Job Type: Full-time

Pay: ₹1,067,403.75 - ₹2,024,712.55 per year

Education:

• Bachelor's (Preferred)

Experience:

• firewalls, routing, SDN, VLAN: 3 years (Preferred)
• Kubernetes, Docker: 3 years (Preferred)
• AI/ML tooling and ability to debug Python-based application: 3 years (Preferred)
• Ansible: 3 years (Preferred)
• enterprise GPUs and knowledge of GPU virtualization concepts: 1 year (Preferred)
• Cloud infrastructure: 1 year (Preferred)
• Linux admin: 4 years (Preferred)
• System administration for Ubuntu/Debian systems: 3 years (Preferred)

Work Location: In person