Job
Description
Job Role The role will be involved in providing objective advise, expertise, guidance and specialist skills with the aim of achieving the project targets. The Senior Manager will mainly work with the EY team to: Lead client engagements across GCC setup and transformation lifecycle for the client and oversee across work-streams Develop solutions to the customer challenges and identify gaps and areas of improvement Design the target operating model (TOM) for future state processes Review activities such as engagement economics and receivables, project resources and team utilization Lead the delivery / execution of high-quality deliverables and manage service quality, brand and client expectations Contribute to brand development by writing articles, developing thought leadership and point-of-views Contribute to knowledge development and management Demonstrate significant industry / solution expertise Build a strong team and be a strong role model, mentor and coach Resolve people issues Support people development through guidance and feedback Ensure compliance to the firms standards, processes and policies Contribute to the firms initiatives in enhancing market leadership & growth, quality, people agenda and operational excellence Manage senior external/internal stakeholders independently Professional Background Post Graduate degree in Business Management (MBA) / life Sciences/ Pharma from a premium institute Expertise in two or more of the areas listed – Experience in working on process transformation, business diagnostics, operating model design & execution, business case analysis and planning, performance improvement of internal operations, Service sourcing, Vendor assessment, Outsourcing/offshoring strategy and setup, Shared service or organization transformation or design of SLAs, process KPIs and reporting requirements 3 to14 years of experience in GCC setup & transformation for life sciences, pharma or healthcare industry knowledge of current technology landscape, trends and solutions in the life sciences/ healthcare domain Relevant consulting experience is preferred Experience in working on Go-to-Market strategy, Business diagnostics, business case analysis and planning, performance improvement of internal operations, Service sourcing, RfP process, Outsourcing/offshoring strategy and setup, Shared service or IT transformation or Design of SLAs, process KPIs and reporting requirements Exposure to data management and analytics Preferred Skills Exposure to research and development functions (clinical, medical, regulatory), payer and patient data, sales force effectiveness etc. Working knowledge and understanding of applications and platforms such as Veeva, SAP, Oracle, Salesforce, Argus etc. Hands on experience with different data visualization tools like Tableau, Power BI Core skills Sharp focus on quality delivery In depth understanding of GCC landscape, challenges & current trends In-depth understanding of the economic and business environment Professional network and networking skills Excellent oral and written communication skills Good leadership qualities Client relationship management and account management skills Program management, multi-tasking and time management skills Excellent people management skills Ability to develop / customize solutions relevant to client Advanced knowledge of MS Excel, Word, Power Point Other Willingness to travel Willingness to learn and imbibe new skills Flexible to adopt to a demanding lifestyle Able to thrive in relatively unstructured situations High initiative and drive, positive attitude and high commitment Maturity and ability to handle pressure Academic Background B. Pharm/ M. Pharm (Preferred) + MBA (preferably from a premier institute such as IIMs, NITIE, SP Jain, XLRI, ISB, FMS etc.) with a good academic background Base Location and Travel Bangalore/ Delhi The consultant would be required to travel to client location
