License Support Specialist

Job Description

Job Title: License Support Specialist Location: Bangalore Experience: 2-4 Years Job Descriptions : We are seeking energetic and self-motivated individuals to perform the role of :License Support Specialist . A License Support Specialist handles technical issues and provides more in-depth support. They often have extensive company experience and specialized training in troubleshooting and resolution. This role involves working with more complex problems and potentially requiring further investigation or escalation. The role of a License Support Specialist is about handling customer / partner questions regarding the use and application of licenses within the Mitel License tool providing top-tier customer service/ partner support to ensure best in class results. Responsibilities : Identifying, diagnosing, and resolving escalated technical issues related to licenses, software, or other relevant systems. Knowing when to escalate issues to higher-level support or subject matter experts while keeping stakeholders informed. Possessing a strong understanding of the relevant technology, including software, hardware, and licensing requirements. Providing clear and concise technical guidance to users, often in a more technical manner than Level 1 support. May be involved in training users on new features or processes, or assisting with more complex requests. Understanding the requirements and implications of different licensing types and ensuring compliance. Clearly explaining technical concepts to users and collaborating effectively with other support teams. ( Order Management /PLM/ IT Design ) Requirements and Qualifications Clear understanding of Mitels product offerings and processes Preferred candidates will have some technical background Strong interpersonal and communication skills. Strong English requirement Customer focused and detail-oriented / Ability to multitask and prioritize tasks. Proven time management and organizational skills Ability to problem solve work in a fast-paced environment. Ability to make sound decisions and recommendations Work independently with limited supervision and as part of a team Work independently to keep up to date for all new product releases /changes to rules.