Level Zero Monitoring Analyst - 2- 5yrs

Position

Job location

No of vacancy :-

Walkin drive:-

HR Spoc- Ruchika HR

Job Summary: -

dedicated and detail-oriented L0 Monitoring Analyst

Key Responsibility: -

Proactive Monitoring

• Continuously monitor key IT systems, network devices, applications, jobs, and services using advanced monitoring tools (e.g., JP1, SolarWinds, Nagios, Zabbix, SCOM, AppDynamics, Dynatrace, OpsRamp).
• Actively identify and acknowledge alerts, events, and anomalies, ensuring no critical issue goes unnoticed.

Incident Identification and Escalation

• Respond promptly to alerts and incidents, performing initial triage and basic troubleshooting tasks (e.g., service restarts, disk clean-up commands if permitted).
• Escalate unresolved or high-severity incidents to L1/L2 support teams as per escalation protocols.

Adherence to SOPs

• Strictly follow Standard Operating Procedures (SOPs) for incident handling, escalation, and documentation.
• Ensure all actions align with predefined workflows and organizational policies.

Precise and Timely Communication

• Maintain clear and concise communication with on-call engineers, shift leads, and stakeholders to ensure seamless incident resolution.
• Provide detailed and accurate updates during escalations and shift handovers.

Documentation and Reporting

• Log all incidents, actions taken, and resolution or escalation steps in IT Service Management (ITSM) tools with precision.
• Contribute to incident reviews, providing insights on recurring issues and improvement opportunities.

Tool and Dashboard Maintenance

• Ensure monitoring tools and dashboards are fully operational, reporting any issues or inconsistencies promptly.
• Suggest enhancements to monitoring configurations to improve accuracy and reduce false positives.

Mandatory skills: -

• Technical Skills

  :
• Foundational understanding of IT infrastructure (servers, operating systems, networks, and applications).
• Hands-on experience with monitoring tools and ITSM platforms is mandatory.

• Behavioural Skills

  :
• Strong commitment to ensuring system reliability and performance.
• Ability to respond to incidents with urgency and precision.

• Excellent verbal and written communication skills, with a focus on concise and clear updates.

• Proactive and detail-oriented, with the ability to follow SOPs diligently.

• Work Schedule

  :
• Willingness to work in 24x7 rotational shifts, including weekends and holidays.

Qualification: -

desirable.

Certification in IT/Networking (e.g., CompTIA A+, ITIL Foundation, CCNA) is a plus.

Experience:-

with monitoring tools, network operation center with excellent communication skills

Interested can share updated cv in mgs.rec@mizuho-cb.com or can directly walkin if above detail is matching to the JD.

Address: - Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710.