Job
Description
About The Role
Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPlanning and event managementResponsible for implementing projects and tailored training sessions and programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Relationship Management, Financial Management and Materials Management. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.Education
Any graduate and above Work ExperienceMinimum 2 years of training experienceMinimum of 1 year of experience of client relationship managementMinimum of 1 year of experience of scope management4 - 6 years business experience with similar background
What are we looking for? Detail orientationWritten and verbal communicationProject management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessEvent planning experienceInitiative and bias for action Critical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skillsCritical ThinkingProblem ManagementPro-actively escalate potential serious / high-level issues to Global Scheduling Lead.Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead.Provide input to budget and manage costs to operate within budget guidelines.
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsWork with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs.Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan.Facilitate Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops.Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS).Collaborate with Business Partner and Stakeholders to retrieve session nominations.Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window.Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery.Regular meetings with Business Partners (BP) along senior DSM Lead to review the demand file and ensure alignment with session objectives and timelines.Collaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedback.Conduct analysis of sessions with low scores, develop triage decks, and formulate action plans to address identified issues to improve future sessions.Collaborate with the Analytics team to communicate client requirements and provide necessary explanations to generate customized reports.Manage the scheduling of stakeholder or client meetings to evaluate the progress of their sessions.Work with Delivery teams / BI / DSM to maintain accurate course, instructor, and facility information.Act as first point of contact for escalation of client and operational issues for assigned region.
Qualification Any Graduation
