Learning Operations Senior Analyst

 About The Role  
Skill required: Talent Development - Learning Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processProject management skills (Planning & Organizing)Adopt an analytical approach.Strong organizational skills.Ability to prioritize conflicting requirements.Strong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs. Revenue)Strong written and verbal communication skillsEnglish language proficiency required.Multi-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skills.Work well within a team environment.Good time management skills.What are we looking for?
Organize scheduling tasks, resources, and priorities.Supervising a team of learning administrators or coordinators.Developing and implementing processes and procedures for efficient learning administration.Collaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Managing learning management systems (LMS) or other training platforms.Tracking and reporting on training metrics, including participation rates, and learning outcomes.Providing support to trainers and facilitators in delivering training programs.Ensuring compliance with regulatory requirements and organizational policies related to training and development.Evaluating the effectiveness of training programs and making recommendations for improvement.Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client / Operations).Act as first point of contact for escalation of client and operational issues.
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation