Learning Operations Senior Analyst

Skill required: Talent Development - Learning Delivery Operations

Designation: Learning Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPlanning and event managementResponsible for implementing projects and tailored training sessions and programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Relationship Management, Financial Management and Materials Management. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.EducationAny graduate and above Work ExperienceMinimum 2 years of training experienceMinimum of 1 year of experience of client relationship managementMinimum of 1 year of experience of scope management4 - 6 years business experience with similar background

What are we looking for? Detail orientationWritten and verbal communicationKnowledge/Skills Requirements:Project management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessEvent planning experienceInitiative and bias for action Critical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skillsCritical ThinkingProblem ManagementTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead.Provide input to budget and manage costs to operate within budget guidelines.

Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Oversee the planning and coordination of large-scale training programs and events. Collaborate with senior leadership to forecast training needs and allocate resources effectively.Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Provide leadership and guidance to junior scheduling analysts and administrative staff.Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Personal organization to ensure work is monitored and completed in priority order and on time. Data collation / Analysis DSM / Onshore interaction Ability to work on own Initiative.
 Qualification 
Any Graduation