Learning Operations Analyst

 About The Role  

Skill required: Talent Development - Learning Delivery Operations

Designation: Learning Operations Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsSenior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively.This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.

What are we looking for? Written and verbal communicationPersonal organization to ensure work is monitored and completed in priority order and on time.Data collation / AnalysisDSM / Onshore interactionAbility to work on own Initiative.EducationBachelors degree B.A / B.Com / B.Sc / B.TechWork ExperienceLMS experience of 1.5 years.Strong knowledge of typical scheduling methodologyProfessional experience of minimum 3years and above in service environment Critical ThinkingProblem ManagementMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / techniqueEnglish language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyGood organizational, prioritisation and multi-tasking skills.Strong analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsOversee the planning and coordination of large-scale training programs and events.Collaborate with senior leadership to forecast training needs and allocate resources effectively.Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Provide leadership and guidance to junior scheduling analysts and administrative staff.Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.Assist in Process Improvement initiatives.Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead.
 Qualification 
Any Graduation