Posted:2 months ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Client Engagement & GTM Drive GTM activity including customer conversations, pre-sales and global RFPs response Work with business stakeholders on aligning process solutions to organizational goals and to resolve client challenges Act as a liaison between business and IT teams to provide process solutions that meet a client's expectations Process Blueprinting & Optimization Identify and implement strategies to standardize and optimize business processes, applying Lean Six Sigma and value stream mapping Lead initiatives for cost reduction, quality improvement, and operational efficiency. Process Standardization & Best Practices Develop and document standardized processes and process blueprints, using frameworks such as BPMN, APQC, and SCOR. Exhibit best practice and consistency across business functions. Customer Experience Enhance customer experience by designing process journeys that focus on customer CTQs (Critical to Quality). Benchmarking & Competitive Analysis FP Responses & Solution Proposals Develop process solutions to client needs using actionable process solutions Build the capability for developing high-quality proposals with reusable templates, tools and accelerators for fast and professional responses RPA & Automation Must have Skills Lean Six Sigma Black Belt certification Proven experience in delivering value in one or more of the processes(Order to cash /Request to answer) Direct team management experience Our Ideal Candidate Education: Masters in business administration or any other related specialization from a relevant institution. Critical Skills: Process Blueprinting & Documentation: Well-equipped in mapping and documenting processes (AS IS/TO BE) using industry-standard frameworks. Analytical Skills: Strong analytical and data interpretation skills to derive actionable insights from process KPIs and metrics. Stakeholder Engagement: Effective communication and interpersonal skills including research, writing, and presentation skills to engage all stakeholders. Problem Solving & Innovation: Strong ability to apply critical and innovative thinking to challenging issues, developing creative solutions. Leadership & Team Collaboration: Strong experience, leading cross-functional teams and independent and collaborative work in teams. Ability to form and maintain cross-functional relationships Good to Have: Thought leadership experience in which I have developed whitepapers, concept notes, or POVs process consulting
Capgemini
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