Lead - UX Designer

We are looking for a design leader with 8+ years of strong product design, user experience design, interaction design, visual design and design management experience to lead Wibmo s design team. The design leader will own banks, issuers, acquirers and fintech experience for all Wibmo products including prepaid platform, fraud risk management, ACS, multi-factor authentication, payment gateway and more.

What you'll be doing:

• you'll define best practices, frameworks, principles, influence ways of operating, coach and provide UX expertise to the design team so that it:
• Obsesses over the need to understands customer needs and business objectives
• Becomes the customer s advocate in the org - stay close to customers and partners
• Drives product and market research, competitive analysis, planning positioning and roadmap development
• Leads from front to identify and solve for gaps in customer and partner experience
• Drives product discovery, opportunity assessment, identify problems to solve, define GTM, define product, execute, measure and iterate in collaboration with product management, engineering, and marketing
• Collaborates closely with engineering, product management, production support, operations, finance, banking alliances, marketing and sales teams
• Makes data-driven product decisions and democratize product success metrics across teams
• Most importantly, owns the outcome.

What are we looking for:

• Strong people management and leadership experience to build, develop and inspire a creative team
• 8+ years of strong hands-on product design, user experience design, interaction design, visual design experience
• 3+ years of design leadership experience
• Having built products for merchants/banks in the Indian ecosystem that operated at scale is a plus
• Bonus points for experience in building 0 to 1 products
• A curious mind with the ability to challenge the status quo
• Highly effective cross-functional team collaboration skills
• Ability to build narratives and drive clarity across orgs
• Ability to build, sustain and mentor a high-performance team