Lead, Tech Manager

As an experienced Tech Support Manager at Standard Chartered, your role involves collaborating with the Technology Management team to establish consistent messaging and strategy to propel Tech Management as a brand. You will be responsible for handling operational metrics and engaging with internal and external business stakeholders. Your key responsibilities will include: - Collaborating with the creation, review, and implementation of policies and procedures established by the group regulating the Bank. - Leveraging global expertise to identify, recommend, develop, implement, and support optimal technology solutions aligned with the Bank's strategic vision. - Applying and interpreting audit & compliance requirements for various functions across Tech Management, GBS. - Ensuring effective delivery of IT services to users and compliance with group IT policies and procedures. - Monitoring the daily management of all IT systems and services, including Networks, Telephony, Video-teleconferencing, Security, Servers, Workstations, Storage, Backup & Disaster Recovery. - Leading crisis management and incident resolution, including liaison with global technology teams and third-party vendors. - Participating in developing and managing the relationship between IT and relevant business stakeholders. - Identifying IT security issues and driving mitigation plans, including participation in global security initiatives and response plans. - Providing service reporting to Senior Stakeholders on technology systems, initiatives, and services status related to respective business units / GBS hubs. To excel in this role, you should be a team player, adaptable, and comfortable with rolling up your sleeves while maintaining a strategic view. Your qualifications should include: - Graduate (Engineering Pref.) / Postgraduate or equivalent degree Full time. - Good understanding of implementation of IT policies, procedures, and best practices for Shared Service centers. - Proven track record of understanding and managing operational metrics. - Fluent in written and spoken English. - Product/Project Management Experience. - Certification in Technology, Operational Risk Management, Risk and Compliance, or Audit Management. Standard Chartered is an international bank dedicated to making a positive difference for clients, communities, and employees. With a focus on driving commerce and prosperity through diversity, the bank encourages inclusion and values individual talents. The organization emphasizes doing the right thing, continuous improvement, and working collectively for the long term. Benefits offered by Standard Chartered include core bank funding for retirement savings, medical and life insurance, flexible working options, proactive wellbeing support, continuous learning opportunities, and an inclusive work environment that celebrates diversity. If you are looking for a purpose-driven career in a bank that values difference and advocates inclusion, Standard Chartered welcomes your unique talents and contributions.,