Lead Teamcenter System Admin

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Key Responsibilities

• Serve as partnerwith multiple sub-orgs within function, BU or smaller country
• Oversees support services to GIS customers for IT Infrastructure function. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Handling complex Incidents and outages which are escalated from other team members and responsible for executing critical changes as per standard operating procedures andchange management policies.Represents as technical subject matter expert.
• Completes root cause analysis of outages or incident trends. Approves preventative actions.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view