Lead Specialist, Systems Support

As a Lead Specialist, Systems Support at Fiserv, your role will involve being the first point of contact for Business Unit Managers seeking operating support for a Fiserv BI solution. You will perform customer service tasks, attend to managers' needs, and act as a liaison between business and technical support. Building and maintaining excellent relationships with managers throughout the organization is crucial for this role. Key Responsibilities: - Guide and coach team members with less experience - Handle more complicated cases from customers to expand the team's capabilities Qualification Required: - 3+ years of experience in customer service, technical support, or account management - Knowledge of the banking industry - Technical skills including high-level knowledge in operating systems like Mainframe and good knowledge in ITIL-Incident Management, Change management, Problem management - Experience in similar positions for Application/database support is highly desired - Strong problem-solving skills to analyze incidents and identify root causes - Proficiency in documentation by keeping detailed records of incidents and resolutions - Ability to collaborate effectively with cross-functional teams Thank you for considering employment with Fiserv. When applying, please use your legal name, complete the step-by-step profile, and attach your resume. Fiserv is committed to diversity and inclusion. Please be cautious of fraudulent job postings not affiliated with Fiserv. Any communication from a Fiserv representative will come from a legitimate Fiserv email address. As a Lead Specialist, Systems Support at Fiserv, your role will involve being the first point of contact for Business Unit Managers seeking operating support for a Fiserv BI solution. You will perform customer service tasks, attend to managers' needs, and act as a liaison between business and technical support. Building and maintaining excellent relationships with managers throughout the organization is crucial for this role. Key Responsibilities: - Guide and coach team members with less experience - Handle more complicated cases from customers to expand the team's capabilities Qualification Required: - 3+ years of experience in customer service, technical support, or account management - Knowledge of the banking industry - Technical skills including high-level knowledge in operating systems like Mainframe and good knowledge in ITIL-Incident Management, Change management, Problem management - Experience in similar positions for Application/database support is highly desired - Strong problem-solving skills to analyze incidents and identify root causes - Proficiency in documentation by keeping detailed records of incidents and resolutions - Ability to collaborate effectively with cross-functional teams Thank you for considering employment with Fiserv. When applying, please use your legal name, complete the step-by-step profile, and attach your resume. Fiserv is committed to diversity and inclusion. Please be cautious of fraudulent job postings not affiliated with Fiserv. Any communication from a Fiserv representative will come from a legitimate Fiserv email address.