Lead Specialist, Systems Support

The Tech Lead, Systems Support at Fiserv serves as the primary point of contact for Business Unit Managers seeking operational support for Fiserv BI solutions. In this role, you will be responsible for providing customer service and addressing the needs and requirements of managers. Building and maintaining excellent relationships with various managers across the organization is crucial as you act as the bridge between business and technical support. As a higher-level associate, you are expected to guide and coach team members with less experience. You will handle more complex cases from customers, thereby enhancing the team's capabilities. A minimum of 3 years of experience in customer service, technical support, or account management is required, along with knowledge of the banking industry. Proficiency in operating systems like Mainframe, ITIL practices such as Incident Management, Change Management, and Problem Management is essential. Experience in similar roles related to application/database support is highly desired. Strong problem-solving skills to analyze incidents and identify root causes, meticulous documentation of incidents and resolutions, and effective collaboration with cross-functional teams are key aspects of this role. At Fiserv, we are committed to promoting diversity and inclusion in the workplace. To apply for this position, please use your legal name, complete the profile, and attach your resume. We do not accept resumes from agencies without prior agreements, and Fiserv will not be responsible for any fees associated with unsolicited submissions. Be cautious of fake job postings claiming to be from Fiserv and ensure that all communications come from legitimate Fiserv email addresses. Thank you for considering employment with Fiserv.,