3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The Tech Lead, Systems Support at Fiserv serves as the primary point of contact for Business Unit Managers seeking operational support for Fiserv BI solutions. In this role, you will be responsible for providing customer service and addressing the needs and requirements of managers. Building and maintaining excellent relationships with various managers across the organization is crucial as you act as the bridge between business and technical support. As a higher-level associate, you are expected to guide and coach team members with less experience. You will handle more complex cases from customers, thereby enhancing the team's capabilities. A minimum of 3 years of experience in customer service, technical support, or account management is required, along with knowledge of the banking industry. Proficiency in operating systems like Mainframe, ITIL practices such as Incident Management, Change Management, and Problem Management is essential. Experience in similar roles related to application/database support is highly desired. Strong problem-solving skills to analyze incidents and identify root causes, meticulous documentation of incidents and resolutions, and effective collaboration with cross-functional teams are key aspects of this role. At Fiserv, we are committed to promoting diversity and inclusion in the workplace. To apply for this position, please use your legal name, complete the profile, and attach your resume. We do not accept resumes from agencies without prior agreements, and Fiserv will not be responsible for any fees associated with unsolicited submissions. Be cautious of fake job postings claiming to be from Fiserv and ensure that all communications come from legitimate Fiserv email addresses. Thank you for considering employment with Fiserv.,

Posted 1 month ago

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Tech Lead, Systems Support Fiserv

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As the Tech Lead, Systems Support at Fiserv, you will serve as the primary contact for Business Unit Managers in need of operational support for a Fiserv BI solution. Your role will involve handling customer service tasks, addressing managers" needs and requirements, and establishing strong relationships with various managers across the organization. You will act as a bridge between business and technical support, ensuring smooth communication and understanding between the two areas. In this position, you will be expected to provide guidance and coaching to less experienced team members. You will also be responsible for handling more complex cases from customers, thus enhancing the team's overall capabilities. With a focus on customer service excellence, you will play a key role in maintaining high standards of support and service delivery. The ideal candidate for this role should have at least 3 years of experience in customer service, technical support, or account management, preferably within the banking industry. Proficiency in operating systems like Mainframe, as well as knowledge of ITIL practices such as Incident Management, Change Management, and Problem Management, are essential. Experience in application/database support roles will be advantageous. Your problem-solving skills will be put to the test as you analyze incidents and identify root causes, while also maintaining detailed records of incidents and resolutions. Collaboration with cross-functional teams is crucial for success in this role, as you work together to ensure seamless support and service delivery. If you are interested in joining Fiserv as a Tech Lead, Systems Support, we invite you to apply using your legal name. Please complete the step-by-step profile and attach your resume to be considered for this exciting opportunity. Fiserv is committed to fostering diversity and inclusion in the workplace, and we welcome candidates from all backgrounds to apply. Please note that Fiserv does not accept resume submissions from agencies without prior agreements. We kindly request that agencies refrain from sending unsolicited resumes to Fiserv associates. Additionally, we caution applicants to be wary of fraudulent job postings that are not affiliated with Fiserv, as they may be used by cyber criminals for malicious purposes. All communications from Fiserv representatives will come from legitimate Fiserv email addresses. Thank you for considering employment with Fiserv.,

Posted 1 month ago

Apply

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