Job
Description
We are seeking a highly skilled and experienced Lead Solution Engineer to act as a senior technical expert and mentor within our Field Sales support team. In this role, you will be instrumental in tackling complex customer challenges, designing innovative solutions, and delivering compelling demonstrations of the Freshworks platform. As a technical pillar for the team, you will guide and support other Solution Engineers, champion best practices, and partner closely with sales management to drive revenue growth by ensuring technical success across mid-market and enterprise customer engagements. Key Responsibilities: Technical Leadership Mentorship: Serve as a senior technical resource and subject matter expert for the Solution Engineering team and broader sales organization. Mentor, coach, and provide guidance to other Solution Engineers on technical best practices, solution design, and demonstration skills. Lead by example in complex deal support, setting a high bar for technical excellence. Advanced Pre-Sales Engagement: Work closely with our SMB, mid-market enterprise customers to deeply understand their critical business problems and technical requirements. Lead and conduct advanced discovery calls, architect sophisticated solutions, and deliver compelling, tailored product demonstrations and Proofs of Concept (POCs) for strategic and complex deals. Expertly handle complex technical inquiries and objections from customers. Solution Design Delivery: Drive user requirement gathering, in-depth analysis, and scope definition for complex projects. Oversee and contribute to the creation of high-quality pre-sales documentation, including technical proposals, SoWs, wireframes, and RFP/RFI responses, ensuring technical accuracy and alignment with customer needs. Internally qualify sales opportunities from a technical feasibility and solution-fit perspective, identifying potential risks and mitigation strategies. Collaboration Strategy: Partner with sales management, providing expert advice on the effective use and deployment of technical resources for key opportunities. Maintain close alignment and foster strong working relationships with Sales, Product Management, Engineering, Customer Support, and Implementation teams to ensure seamless customer experiences and provide valuable field feedback. Contribute to the continuous improvement of pre-sales processes, tools, and knowledge sharing. Product Evangelism Continuous Learning: Articulate the advanced value and technical capabilities of Freshworks solutions to a variety of audiences, from highly technical C-suite executives. Evangelize the refreshing user experience and innovative capabilities of the Freshworks platform. Be a lifelong learner, continuously developing your own skills and staying at the forefront of Freshworks product developments and relevant industry technologies. Qualifications 7-10 years of work experience, with a minimum of 3-5 years in a dedicated Solution Engineering / Pre-Sales role, preferably with some experience in a lead or mentorship capacity.
