Job Description

Mode of Interview : 2-3 rounds (Virtual/Inperson) Notice : Immediate - 15 Days Max Technical Skill Requirements : ServiceNow Business Analyst, ITIL, ITSM, Dashboard Creation, APM, Scripting, Datadog Role and Responsibilities : - 6+ Years of experience into SRE Engineer , having thorough knowledge on ITIL/ITSM process - Certification in ITIL v4 framework and deep knowledge of ITSM platforms preferable - Hands on experience on APM tool Datadog - Demonstrable ability to implement complex process workflows, and evidence performance through metrics-driven reporting - Strong understanding of IT Operations - Strong written and verbal communication skills with the ability to understand and present complex technical information in a clear and concise manner to a variety of audiences including executive leadership - Ability to develop strategic relationships with other teams, departments, business stakeholders, and 3rd parties - Ability to understand business requirements and define KPIs which can showcase stability of the application in production and give meaningful insights to business - Proven trouble-shooting experience and strong incident reduction-minded focus - Should be able to unsurfaced recurring issues and Toil and suggest automations - Strong problem-solving skills and the ability to think quickly and execute on short-time frames