Lead ServiceNow Architect/ Solutions

Role & responsibilities

Your responsibilities would include but are not limited to the below:

• Act as the internal architectural authority for ServiceNow, providing strategic direction

and design validation.

• Contribute to the platform strategy and roadmap by aligning long-term architecture with

service evolution, while defining and evolving platform-level design patterns,

guardrails, and integration principles.

• Review and approve solution designs delivered by external partners to ensure alignment

with enterprise architecture, while ensuring services are interoperable, maintainable,

scalable, and deliver seamless experiences.

• Govern use of platform structures such as data models, workflows and service

hierarchies.

• Drive automation transformation by leading adoption of workflow automation,

orchestration and low-code/no-code capabilities cross company and also guarantee that

integrations and automation on the platform are designed to meet performance,

compliance and supportability expectations.

• Championing the adoption of AI and machine learning features to improve user

experience, decision-making and operational efficiency.

• Provide strategic leadership in vendor management, driving licensing optimization and

planning ServiceNow release.

• Drive architectural convergence by promoting reuse of design patterns and consistency

across modules and translates business needs and platform vision into architectural

requirements for delivery partners.

• Engage with sponsors and stakeholders to present solution options with strategic

insights, clearly articulating benefits, trade-offs, and risks, while driving innovation

through the adoption of emerging ServiceNow features and industry best practices.

• Perform business analysis tasks such as stakeholder interviews, requirement elicitation

and documentation of business needs.

• Facilitate workshops and customer meetings to gather input, present ideas, and guide

strategic discussions toward actionable outcomes.

• Lead the analysis of business requirements and the creation of detailed

documentationincluding process flows, gap analyses, and functional specifications

while driving the definition and deployment of future-state processes and ServiceNow

solutions aligned with industry best practices.

• Design scalable and efficient solutions, including workflows, integrations and

customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules.

• Collaborate with the ServiceNow CoEI team within the Krones AG Group and other

departments to ensure alignment and successful delivery.

Preferred candidate profile

Qualifications:

• Bachelor’s or Master’s in engineering/computer science/mathematics/physics or a

comparable qualification with 14 - 16 years of total experience and 7 - 8 years of

relevant ServiceNow experience.

Must have:

• Strong architectural background with deep expertise in the ServiceNow platform,

including data structures, modular architecture, workflow capabilities and integration

patterns.

• Proven experience in leading diverse ServiceNow assignments, with the ability to

independently initiate and drive platform improvements and transformational change.

• Confident in acting as the internal design authority within a fully outsourced delivery

model, ensuring architectural integrity and alignment.

• Skilled in guiding architectural trade-offs, balancing long-term maintainability with

delivery speed and business agility.

• Hands-on experience with data modelling, platform modularity, and reusable design

patterns.

• Enterprise mindset, with the ability to think beyond individual modules or use cases to

support platform-wide scalability and strategic alignment.

• Clear communicator, capable of translating complex architectural concepts into

practical collaboration models for both internal and external stakeholders.

• Thrives in a platform-centric environment where service integrity, performance, and

user experience are critical success factors.