Lead - Quality Assurance & Process

At IDEMIA, we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide.

You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

About the Role

Quality Team

This role is ideal for candidates with a blend of delivery management, software process quality, and internal compliance experience who are passionate about implementing best practices and continuous improvement within technology-driven environments.

Required Experience & Background

• 2 to 9 years in

  a software delivery

  , quality assurance, process improvement, or compliance role.
• Hands-on experience with software quality processes, audit readiness, and industry-standard delivery frameworks such as Agile, V-Cycle, or Scrum.
• Experience working in software product companies, IT services, technology R&D environments, Manufacturing .
• Demonstrated knowledge of software process implementation, delivery metrics tracking, and root cause analysis.
• A balanced background in both delivery management and quality functions within a software development environment is preferred.

Technical Knowledge & Tools

• Familiar in ISO 9001:2015 standards (certification is a plus).
• Experience in quality/process tools such as:
• 8D, 5 Whys, RCA
• Project planning tools (Gantt, Jira, Confluence)
• Process metrics/KPI dashboards
• Strong command of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
• Understanding of project management concepts (scope, schedule, cost control, stage gates).

Key Responsibilities

• Ensure policies, procedures, and quality practices are understood and implemented by local and connected global teams.
• Support process owners in deploying IDEMIA's quality frameworks and standards.
• Provide assistance in addressing major complaints and operational challenges.
• Drive and steer improvement initiatives and corrective action plans.
• Promote quality methodologies and tools to enhance process performance.
• Champion standardization, best practice sharing across sites, and cross-fertilization activities.
• Lead or support internal audits, host inspections, and coordinate external audits with relevant stakeholders as the local quality representative.