Job
Description
As a Lead Qualification Specialist, you will be the first point of contact for all interior inquiries playing a key role in understanding potential clients, qualifying them, and setting the tone for a smooth design journey. This is a dynamic, fast-paced role suited for individuals who are people-oriented, process-driven, and passionate about matching needs with solutions. Key Responsibilities: Call and connect with incoming leads from various platforms (website, WhatsApp, social media, property portals) Qualify leads based on their project readiness, timeline, budget, and requirements Schedule meetings both virtual and in-person for the design team with qualified leads Follow up regularly with warm leads and maintain ongoing communication Maintain accurate data in the CRM, with updated lead statuses and notes Collaborate closely with design consultants to ensure smooth handover of qualified prospects Proactively scout new leads through social media, builder connections, and real estate platforms Represent the Decotales brand through professionalism, empathy, and clarity Candidate Profile: 1 to 3 years of experience in pre-sales, telecalling, client coordination, or customer support Strong communication and listening skills (English and any local language preferred) Familiarity with CRM tools, WhatsApp, Google Sheets, and follow-up systems Good with building rapport and understanding customer psychology Fast learner, self-driven, and eager to grow in a creative environment Willing to work in a structured setup with weekend work and a weekday off Salary Incentives: Performance-based incentives paid for every qualified lead converted into a project Why Join Decotales: Get mentored in both people skills and interior industry knowledge Be part of a young, driven, and supportive team Experience rapid learning and real growth opportunities Work in a mission-driven company making dream homes a reality
