Lead - Postpaid Acquisition & Quality

Airtel

5 - 10 years

5 - 10 Lacs

gurugram

Posted:1 hour ago| Platform:

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Skills Required

postpaid customer acquisition process analysis telecom operations reporting data analytics mnp regulatory compliance stakeholder management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

End to End Operational support for Postpaid & MNP Process.
Monitoring Order to Activation Funnel, TAT to ensure order completion within TAT by coordinating with engineering, field & technical teams. - Close Tracking of irritants in the journey to eliminate failures.
Analyzing gaps within acquisition journey to improve quality of acquisition.
Driving Innovations & Enhancements along with GTM/Testing with the stakeholders.
Driving acquisition KPIs from Business Managers handing acquisition processes
Driving conversions with the out-sourced partners.
Tracking and sharing the performance scorecard with stake holders.
Ensuring compliance to the MNP regulations through parameter wise audits & system/process fixes.

Preferred candidate profile

Good understanding of project management concepts and methodology
Strong interpersonal, collaboration skills & result oriented
Good understanding of Telecom products & services
Good planning & execution skills
Can do attitude & problem solving skills
Quick thinking & analytical ability
Good understanding of applications Excel, Access & Big Data Analytics

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