Lead Pega Support Engineer

As a lead Pega Support Engineer at Mizuho Global Services Pvt Ltd (MGS), you will play a crucial role in overseeing the maintenance, support, and optimization of Pega-based applications. Your responsibilities will include ensuring high availability and performance of Pega applications, managing and resolving incidents and service requests, monitoring system health and performance metrics, and collaborating with development, QA, and infrastructure teams to troubleshoot and resolve complex problems. You will be expected to maintain and enhance support documentation, knowledge base articles, and runbooks, oversee deployment activities in coordination with DevOps, provide mentorship and guidance to junior support engineers, and participate in root cause analysis and post-incident reviews to drive long-term improvements. Staying current with Pega platform updates, best practices, and emerging technologies will be essential in this role. Key Responsibilities: - Lead the support and maintenance of Pega applications to ensure high availability and performance. - Manage and resolve incidents and service requests related to Pega applications in a timely manner. - Monitor system health, logs, and performance metrics to proactively identify and address issues. - Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve complex problems. - Maintain and enhance support documentation, knowledge base articles, and runbooks. - Oversee deployment activities in coordination with DevOps. - Provide mentorship and guidance to junior support engineers. - Participate in root cause analysis and post-incident reviews to drive long-term improvements. - Stay current with Pega platform updates, best practices, and emerging technologies. Mandate Skills: - Strong understanding of Pega PRPC architecture, case management, and rule resolution. - Experience in leading support teams. - Experience in troubleshooting Pega applications, logs, and performance issues. - Familiarity with incident management tools (e.g., ServiceNow, Jira). - Excellent communication and analytical skills. - Pega CSA, CSSA certified. - Exposure to Pega Diagnostic Cloud and Pega Deployment Manager. - Exposure to REST/SOAP integrations and external system troubleshooting. Qualifications: - Bachelors in computer science, information technology, or a related field. Experience: - 5+ years of overall experience and 3 years in Pega support as a lead. Experience in Pega Client Lifecycle Management (CLM)/Know Your Customer (KYC) framework is a strong advantage. Interested candidates from Mumbai (central and harbor line under 20 kilometers) are encouraged to share their updated CV to mgs.rec@mizuho-cb.com with the subject line "LEAD PEGA SUPPORT ENGINEER - Navi Mumbai." Job Location: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, TTC, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai-400710. Total/Relevant Experience: Current Fixed CTC: Notice Period: Immediate to 30 days.,