Lead Pega Support Engineer

Role Overview: As a Lead PEGA Support Engineer at Mizuho Global Services Pvt Ltd, you will be responsible for overseeing the maintenance, support, and optimization of PEGA-based applications. Your role will be crucial in ensuring system stability, managing incident resolution, and driving continuous improvement across the PEGA ecosystem. You will need to combine deep technical expertise with strong leadership and communication skills to support business-critical workflows and collaborate across teams. Key Responsibilities: - Lead the support and maintenance of PEGA applications, ensuring high availability and performance. - Manage and resolve incidents and service requests, ensuring timely resolution and escalations related to PEGA applications. - Monitor system health performance metrics using tools like PDC logs to proactively identify and address issues, ensuring compliance with SLA security standards and audit requirements. - Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve complex problems. - Maintain and enhance support documentation, knowledge base articles, and runbooks. - Oversee deployment activities in coordination with DevOps. - Provide mentorship and guidance to junior support engineers. - Participate in root cause analysis and post-incident reviews to drive long-term improvements. - Stay current with PEGA platform updates, best practices, and emerging technologies. Qualification Required: - Bachelor's in computer science, information technology, or a related field. Additional Company Details: Mizuho Global Services Pvt Ltd (MGS) is a subsidiary of Mizuho Bank, Ltd, established in 2020 to create a global processing center for handling banking and IT operations worldwide. The company values ethical values, diversity, and follows key pillars - Mutual Respect, Discipline, and Transparency in all processes. Please note: Interested candidates can share their updated CV at mgs.rec@mizuho-cb.com with the subject line "LEAD PEGA SUPPORT ENGINEER - Navi Mumbai." The job location is in Ghansoli, Navi Mumbai, and preferred candidates should be within 20 kilometers from Mumbai's central and harbour line.,