Scope
- Receives work assignments through the ticketing system or from senior leadership.
- Provides Tier-4 engineering expertise, platform ownership, and technical leadership for all observability capabilities across hybrid cloud, on-premises, and SaaS environments.
- Leads the design, architecture, and maturity of the enterprise observability ecosystem with a primary focus on the Elastic Observability Platform, ensuring end-to-end visibility for infrastructure, cloud services, networks, and business-critical applications.
- Drives the enterprise strategy for logging, metrics, traces, synthetics, and alerting including governance, standardization, and performance optimization.
- Partners closely with Cloud, Infrastructure, Security, Enterprise Applications, and SRE leadership to define observability frameworks, drive operational transparency, and strengthen service reliability.
- Ensures observability platforms meet enterprise requirements for security, performance, availability, compliance, and scalability.
- Oversees monitoring implementations for key SaaS applications including Workday, Salesforce, ServiceNow, and Microsoft 365, ensuring proactive issue detection and excellent user experience.
- Provides guidance, mentorship, and direction to observability engineers, SREs, and operational teams to uplift monitoring maturity and promote best-practice adoption.
- Acts as a strategic advisor during major incidents by providing real-time diagnostics, correlation insights, and driving RCA improvements.
- Required to provide on-call support during off-hours on weekdays, weekends, and holidays on a rotating basis.
Our Current Technical Environment:
- Tools & Platforms:Elastic Stack (Elasticsearch, Kibana, APM, Logstash, Beats/Elastic Agent), ServiceNow, Azure Monitor, API-driven integrations, SIEM/SOAR systems.
- Cloud Platforms:Azure, VMware, Kubernetes/Container platforms, Linux and Windows servers, enterprise network infrastructure.
- SaaS Applications:Workday, Salesforce, ServiceNow, Microsoft 365 (Teams, Exchange, SharePoint, OneDrive), commercial SaaS telemetry sources.
- Programming & Scripting:PowerShell, Python, Bash, API automation.
- Architecture & Engineering:Azure ARM templates, Terraform, Ansible, hybrid cloud architecture, observability governance, ILM, ML-based anomaly detection, synthetics.
What You ll Do:
- Own and lead the architecture and roadmap for the Elastic Observability platform across the enterprise.
- Define and enforce governance standards for logs, metrics, traces, data retention, and alerting quality.
- Lead platform scaling initiatives including cluster sizing, performance tuning, ILM tiering, and cost optimization.
- Architect, deploy, and maintain advanced Elastic Observability solutions across hybrid environments.
- Design executive-grade dashboards, correlation views, analytics boards, anomaly detection, and ML-based detections.
- Optimize ingestion pipelines, index structures, data flow, and search/query performance at scale.
- Integrate Elastic Observability with Azure, VMware, Kubernetes, network platforms, ServiceNow, and API sources.
- Define and lead enterprise monitoring standards across logs, metrics, traces, and synthetics.
- Drive cloud and on-prem monitoring maturity by improving instrumentation, coverage, and telemetry consistency.
- Establish alert engineering frameworks that reduce noise and improve detection fidelity.
- Lead design of synthetic transactions, user-experience monitoring, and availability baselines for SaaS apps.
- Ensure proactive monitoring of Workday, Salesforce, ServiceNow, and Microsoft 365 integrations.
- Serve as the observability lead during P1/P0 incidents by delivering real-time visibility and correlation insights.
- Drive MTTR/MTTD improvements through enhanced observability patterns and RCA alignment.
- Build and maintain operational runbooks, dashboards, and standard operating procedures.
- Work with engineering, Cloud, Infrastructure, Applications, and Security leadership to improve observability adoption.
- Act as the senior technical advisor in major IT projects, shaping observability-by-design principles.
- Mentor and guide observability engineers, analysts, and SRE teams to uplift operational capabilities.
- Ensure all monitoring pipelines follow enterprise security, compliance, retention, and logging policies.
- Validate that new systems adhere to observability onboarding requirements and telemetry standards.
What We Are Looking For:
- Bachelor s degree in Computer Science, Engineering, MIS, or equivalent experience.
- 7-10+ years of experience in observability engineering, SRE, monitoring platform ownership, or infrastructure operations.
- Deep, hands-on expertise with Elastic Stack (Elasticsearch, Kibana, Logstash, Beats/Elastic Agent, APM).
- Strong architectural knowledge of cloud (Azure/AWS) and hybrid observability patterns.
- Experience leading observability for infrastructure, cloud platforms, network systems, Kubernetes, and Microsoft 365.
- Proven experience designing monitoring for SaaS platforms (Workday, Salesforce, ServiceNow).
- Advanced scripting/automation experience (Python, PowerShell, Bash).
- Strong knowledge of API integrations, data pipelines, and log-flow engineering.
- Experience leading incident diagnostics and delivering visibility for RCA and operational improvement.
- Strong analytical, architectural, and troubleshooting skills with a platform-owner mindset.
- Demonstrated ability to influence cross-functional teams and drive enterprise observability adoption.
- Familiarity with Grafana, Prometheus, Splunk, AppDynamics, Dynatrace (preferred).
- Knowledge of Terraform, Ansible, Kubernetes, and infrastructure-as-code tools (preferred).
- Knowledge of ITIL processes, SRE principles, and operational governance.
- Excellent communication, leadership, and stakeholder-management skills.
- empowering partner IT teams, such as Infrastructure and Apps, to self-service by creating their own monitors, all within the unified guidance and framework established by Observability.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like oursFind out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
