Lead - New Hire Training - RCM

will need to have the following attributes:

Key skills and competencies required for a process trainer in RCM healthcare:

Subject Matter Expertise (SME) in RCM
- Knowledge of RCM Processes: A process trainer must have in-depth knowledge of the end-to-end RCM lifecycle, including patient registration, insurance verification, coding, claims submission, payment posting (nice to have), denial management, and account resolution. - Compliance Awareness: Understanding of regulatory compliance related to healthcare, such as HIPAA, Medicare/Medicaid guidelines, and other payer-specific requirements is good.

2. Training Development and Delivery (ICP selects will be upskilled on the below skills)
- Curriculum Design: Ability to develop structured training programs that cater to different roles within the RCM process, such as billing specialists, claims processors, and coders. - Adaptation to Learning Styles: The trainer should be skilled in adapting teaching methods to suit various learning styles (e.g., visual, auditory, kinesthetic) to maximize retention and engagement. - Training Methods: Proficiency in using diverse training methods, including classroom training, online modules, hands-on demonstrations, role-playing, and simulation scenarios.

3. Technology Proficiency and Responsibilities: (ICP selects will be upskilled on the below skills)
- RCM Software Proficiency: Expertise in RCM-specific software tools (e.g., Epic, Cerner, Athena health, NextGen etc.) used for patient billing, claim tracking, and account management would be an added advantage. - Learning Management Systems (LMS): Familiarity with LMS platforms for delivering e-learning modules, tracking employee progress, and managing training content. - Data Analysis: Ability to review data on performance metrics (e.g., claims processing time, denials) to identify areas of improvement and tailor training accordingly.

4. Communication and Interpersonal Skills
- Clear Communication: Strong verbal and written communication skills to explain complex RCM processes in a clear and concise manner. - Active Listening: Engaging with trainees to understand their challenges and provide targeted feedback. - Conflict Resolution: The trainer should be adept at handling disputes or confusion during training sessions, offering constructive feedback, and resolving misunderstandings.

5. Analytical and Problem-Solving Skills
- Process Optimization: Ability to analyze workflows and identify bottlenecks or inefficiencies in the current RCM processes, proposing improvements through training. - Data-Driven Decision Making: Utilize reports on claim denials, revenue cycle bottlenecks, or audit outcomes to shape and refine training programs. - Problem-Solving: The trainer should be skilled at identifying gaps in performance or knowledge and offering solutions to resolve these.

6. Leadership and Mentoring
- Coaching Skills: A trainer should guide staff through difficult concepts, providing encouragement and motivation to foster continuous learning. - Mentorship: Trainers often serve as mentors, helping employees not just learn processes but also grow professionally within the organization. - Team Building: Ability to foster collaboration among team members, ensuring that knowledge is shared across the department to improve overall efficiency.

7. Evaluation and Feedback
- Assessment of Learning: Use of quizzes, performance evaluations, and assessments to gauge the effectiveness of the training. - Feedback Collection: Trainers should gather feedback from trainees to improve future sessions and ensure content remains relevant and up-to-date. - Ongoing Training: The ability to recognize the need for refresher courses, ongoing education, and updates in response to regulatory changes or software upgrades.

8. Change Management
- Adaptability: Trainers should be able to quickly adjust to new RCM processes, technologies, or regulations and reflect these in training materials. - Stakeholder Engagement: Work closely with key stakeholders (e.g., SD team, billing managers) to ensure alignment with the organizations RCM goals and strategies.

9. Time Management and Organization
- Effective Scheduling: The trainer must be able to manage multiple training sessions, ensuring they are conducted on time without disrupting the workflow. - Documentation: Strong skills for maintaining records of all training activities, including attendance, completion rates, and performance outcomes.

Role & responsibilities

Preferred candidate profile

• To succeed in this position, you must:
• Have earned a bachelors degree in any field
• Have a minimum of 2-3 years of RCM training experience
• Have excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook)
• Have strong English verbal and written, communication skills
• Have experience in developing solutions and process improvements.
• Have willingness and ability to work in night shifts/ flexible shifts.
• Have willingness to work in fast paced environment.
• Knowledge in E Learning platforms like Storyline is an added advantage.
• Knowledge of different Training methodologies is a must for experienced trainers and nice to have for ICP applicants.