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Tata Communications Limited
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Lead - Network Operations & Support

Lead - Network Operations & Support

Tata Communications Limited

0 years

0 Lacs

pune maharashtra india

Posted:5 days ago| Platform: Foundit logo

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Skills Required

subsea restoration incident reporting eos assessments network audits subsea systems service improvement plans tier-2 support network quality-improvement otn

Work Mode

On-site

Job Type

Full Time

Job Description

Tier-2 Technical Support

Provide
advanced (Tier-2) support to NOC for chronic, recurring, and criticaltransmission issues.

Lead
complex troubleshooting and stabilization activities across DWDM, OTN, andsubsea systems.

2. Network Audits & Risk
Management

Conduct
periodic spare audits of the entire transport network and recommend procurementrequirements.

Perform
EOL and EOS assessments for all network elements with associated risk analysisand mitigation plans.

3. Repair and Return Management:

Ensure
timely initiation of RMAs, track all logistics, and coordinate with relevantstakeholders for on-time delivery of equipment

4. Planned Event Governance

Manage
specially assigned, high-criticality Planned Events, ensuring minimal serviceimpact and adherence to operational standards.

5. Incident Reporting & Service
Improvement

Prepare
detailed Incident Reports, RFOs, and RCAs for critical transmission events.

Develop
and release Service Improvement Plans (SIP) where applicable to preventrecurrence.

6. Vendor & Supplier
Performance Management

Perform
periodic performance reviews of suppliers and vendors.

Provide
structured feedback and drive improvement initiatives to enhance quality andservice delivery.

7. Quality & Capability
Development

Support
network quality-improvement projects across the transport domain.

Deliver
technical training sessions to upskill NOC.

8. Subsea Restoration Support

Lead
in-system or external restoration using available resources for duringcable emergencies.

9. Service hand over verification
and Maintain updated outage matrix.

10. User access management and
ensuring availability of the Network Management System

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Lead - Network Operations & Support