Lead - Network Operations & Support

About The Company

• Responsible for managing day to day network operations and maintenance, in the respective areas of Satellite communications. Experience in handling GCE as well as RF equipment. Hands on experience in HPA/ACU/LNA/LNB/MODEMS/UP CONVERTERS etc. Must be conversant with satellite related terms, Customer handling , platform uptime, incident management, problem management, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
  

Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Maintain day to day O&M tasks associated with GCE and RF equipment without OEM support.
• Manage new enhancements/issue resolution.
• Proactive/Reactive fault management
• Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Co-ordination among different verticals for upkeeping of complete facility being remote location.
• Skill Development on regular basis as satellite communication is a niche domain.
• Performing repair and maintenance and restoring service for optimal customer satisfaction.
• The role may be an individual contributor or may lead a small team.
  

• Knowledge of Satellite communication system including Antennas, satellites, Tx and Rx Chain equipment.
• Troubleshooting experience of E/S network, GCE and RF equipment .
• Ability of fault handling , immediate solution , RCA capability.
• Understanding of domain and related technologies along with co-located customer interaction.
• Understanding of RF related equipment, testing techniques and methods to gain a better understanding and co-relation of the result.