Lead Loan Processor, Consumer Direct Operations

Position Summary

Job Functions And Responsibilities

• Proficient in communication (written and verbal) with borrowers, clients, and third-party vendors in a manner that shows sensitivity, tact, and professionalism
• Utilize basic business math to calculate income, assets, taxes, and monthly insurance
• Responsible for ensuring that all loan documentation is completely accurate verified and complies with company policy.
• Gather information and take each loan application from pre-approval to closing.
• Verify loan documents including income credit appraisal and title insurance ultimately preparing an application for submittal to underwriting.
• Review file documentation and make sure all items needed are requested.
• Meet crucial deadlines as requested.
• Contact each borrower in a timely manner to introduce yourself and go over the process and items needed
• Read and understand appraisals, AUS findings, title, and credit reports.
• Strive to achieve and exceed productivity expectations and standards
• Develop Policies and Procedures and best practice checklists
• Time management: Knowing the cut-off times for funding and underwriting so that the file moves smoothly and does not lose a rate lock.
• Maintain regular communication with borrowers to collect all required documentation through to loan closing.
• Ensure a positive borrower experience by providing clear guidance, timely updates, and responsive support.
• Collaborate with underwriters, closers, and internal teams to ensure smooth loan progression and timely issue resolution.
• Coordinate with settlement agents to schedule closing and signing appointments.
  

Education / Experience

• Bachelor’s degree
• Excellent customer service skills.
• Call Center experience in a related mortgage field preferred.
• Minimum of 2-years mortgage banking experience preferred.
• Exceptional communication skills (including verbal, written, and listening skills) is a MUST
• . Superior problem-solving skills.
• Execute and prioritize multiple tasks/meet established deadlines.
• Ability to work independently and to build relationships (respect, trust, and consensus).
• Adhere to confidentiality requirements.
• Ability to handle executive-level confrontations and conversations.
• Perform any additional duties/activities assigned or needed by the business
  

Work Schedule Or Travel Requirements